I wish I was able to actually speak to people who decide on how they pay the claims.
I wish I was able to actually speak to people who decide on how they pay the claims. Customer service is always nice but they can't help only sending appeals form.
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I'd prefer easier claim process.
I'd prefer easier claim process. I have FIVE policies with you and ONE with Healthy Paws. They don't require a claim form. All I do is scan the receipt and attach it to an email. That's much easier!
- INSURER:
Trupanion Canada
- POSTED: 07/17/2017
- BY: Dana
- BREED:
- AGE OF PET: Over 11 years
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I am very happy with the service that I've received from Trupanion, prompt ,efficient, and knowledgeable.
I am very happy with the service that I've received from Trupanion, prompt ,efficient, and knowledgeable.
- INSURER:
Trupanion Canada
- POSTED: 07/17/2017
- BY: Michelle
- BREED:
- AGE OF PET: Over 11 years
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We appreciate the great service we receive from Trupanion and our last contact with the representative answered most of our questions.
We appreciate the great service we receive from Trupanion and our last contact with the representative answered most of our questions. She was unable to tell us why payment for 2 invoices was delayed. We are still wondering why the payment for claim number 2542963 was delayed about a week longer than the payment for the other invoices we submitted at the same time?
- INSURER:
Trupanion Canada
- POSTED: 07/17/2017
- BY: Diana
- BREED:
- AGE OF PET: Over 11 years
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I believe Bailey 's 2 lumps should have been "lumped" together as 1 claim.
I believe Bailey 's 2 lumps should have been "lumped" together as 1 claim. If that had been the case we would have been able to recover some of our cost. The lumps appeared at the same time and were about the same size. Seems they could have been related.
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Wish there were more eligible expenses.
Wish there were more eligible expenses.
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If you have a pet, you should have Trupanion.
If you have a pet, you should have Trupanion. Trupanion makes it possible to give your pet the best care without worrying about the cost.
- INSURER:
Trupanion Canada
- POSTED: 07/17/2017
- BY: Patricia
- BREED:
- AGE OF PET: 0 - 3
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Also excellent service.
Also excellent service. I recommend Tripanion to all my friends who habe pets.
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Amazing company that really cares
We are so happy that we picked Healthy Paws as our pet insurance carrier. My Lovey was bitten in January by a stray dog and it costed us $2000. So we bought insurance for her in March to get a piece of mind. With our bad luck, Lovey was limping in June. After couple vets' visits it was determined that she needed surgery. Healthy Paws pay 90% of the costs and they approved the claims in 4 calendar days! I am so impressed with their efficiencies and they send us email in inquiry about Lovey after her surgery. They really care about our pets!
- INSURER:
Healthy Paws
- POSTED: 07/16/2017
- BY: Mirin
- BREED: Pit Bull
- AGE OF PET: 7 - 10
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Excellent Experience with Healthy Paws
Simply the best! They've paid both minor claims (oral antibiotics) & major claims (knee surgery) incredibly quickly. I've found submitting the claims takes only a few minutes and they always send a follow-up e-mail to see how my dog is doing. Having encountered the high cost of cancer treatment for several other pets, I decided to look into health insurance for Winnie when I adopted her at one year of age. It's now almost 4 years later and her premium has only minimally increased. With the cost of veterinary procedures climbing (her knee TPLO and associated charges ran close to $6K), I'm incredibly glad to have purchased a Healthy Paws policy for her. My only regret is that they don't offer similar coverage for humans . . .
- INSURER:
Healthy Paws
- POSTED: 07/16/2017
- BY: Jeanne
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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