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Rep being helpful explaining the plans
The rep answered all my question and was very helpful explaining everything.
Insurer: Nationwide
By: Jackie sweiss
Willow’s Homecoming: A Story of Trust, Tenderness, and True Support
When I first laid eyes on Willow, she was an 18-month-old Chiweenie—abandoned, uncertain, and weighing just 11.8 pounds. Her eyes held a quiet mix of fear and hope, and though she was apprehensive when I arrived to take her home, something in her spirit told me she was ready for a new beginning. The SPCA had spayed her while she was still in heat, which made her recovery a bit slower than usual. But I was there every step of the way, reassuring her that she was safe now. I took her to our trusted family vet—someone I’ve relied on for over 11 years—for a full wellness exam, suture removal, microchipping, and her leptospirosis vaccination. No hospital stays, no emergencies—just a gentle transition into a life she’d never known before. Willow didn’t just settle in—she flourished. With each passing day, she grew more confident, more playful, and more affectionate. She now weighs a healthy 17 pounds and greets each morning with excitement and joy. She knows she’s home. She knows she’s loved. Throughout this journey, Pets Best was there—not because of a crisis, but because they understand that every step in a pet’s life matters. Their claim process was smooth, transparent, and refreshingly human. I submitted everything from Willow’s initial vet visit, and they handled it with care and efficiency. It wasn’t just about reimbursement—it was about reassurance. Knowing I had their support allowed me to focus entirely on Willow’s comfort and transition. Pets Best didn’t just cover a claim—they helped affirm that Willow’s new life was off to the right start. Their compassion and professionalism made me feel like I wasn’t alone in this journey, and for that, I’m truly grateful. Today, Willow is thriving—chasing squirrels, curling up beside me after long shifts, and reminding me daily that love, patience, and a little help can transform a life. She’s not just a rescue. She’s family.
Great Service
I've been a customer for a few years. The service has always been very good. They are super responsive to any questions.
The enrolment experience was great
The enrolment experience was great! Clear and an easy step by step setup process! Thank you
Insurer: Trupanion Canada
By: Pete C
Pets Best Insurance
I have had my dog and cat insured with Pets Bests Insurance now for two years. They are always very quick at processing claims. I would highly recommend them.
Pleasant experience
Pleasant experience. Short and to the point.
Insurer: Nationwide
By: Izabela Staniszewska
Great customer service
"I have had Pets Best insurance for 3 years now and they never disappoint. When it looks like the claim might take more time, they email me to let me know. That is greatly appreciated. I will continue to recommend Pets Best to all who inquire. "
Insurer: Pets Best
By: Jean
Made it easy to sign up
Made it easy to sign up! Now my Tiny has insurance and I'm not stressing about pet cost
Insurer: Nationwide
By: Ava
Horrible expericence every time I place a claim in
The employees lie about receiving documents to delay or reject claims. The customer service employees are extremely rude and will hang up on you. The company is extremely slow at paying out claims and processing claims, tho claim "they are the fastest", I have over 8 years from a different pet insurance company proving they are not the fastest. They make everything so difficult and problematic. They are liars and I would never recommend anyone to sign up for Pets Best for pet insurance. They are a disgrace and disappointment!!!
Insurer: Pets Best
By: Mike
Healthy Paws Pet Insurance
I wish I could give 0 stars. I’ve been a loyal Healthy Paws customer for 13 and a half years—since the day I brought my puppy Bellah home. Over the years, I’ve paid thousands of dollars into this policy with the trust and belief that when the time came—especially in her final stages of life—Healthy Paws would be there for us. Instead, with no prior notice, Bellah’s monthly premium has been raised from $250 to nearly $800. At nearly 14 years old, with limited time left, my dog is being priced out of her coverage when she needs it most. I’ve called. I’ve waited. I’ve been hung up on. I’ve sat on hold for hours, only to speak to customer service reps who are either powerless or unwilling to help. Not a single person has shown any compassion or even attempted to work with me. I wasn’t expecting a miracle—but I did expect humanity. Bellah is not just a pet—she is family. And now, in what should be her most peaceful time, she is being made into a financial burden. After over a decade of loyalty, this is the treatment we’ve received: silence, indifference, and a quadrupled premium. Healthy Paws, this is not how we honor the animals who have given us their unconditional love. This is not dignity. This is not care. This is not right.
Insurer: Healthy Paws
By: Audra