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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Turn around time from placing claim and…
Turn around time from placing claim and its approval was a short time frame
Insurer: Spot
By: Valerie
Metlife has always been nice I have…
Metlife has always been nice I have them for over 5 yrs Now im waiting for a check to come
Insurer: MetLife
By: Carolyn Brown
Waiting toooooo long for claim to be resolved.
Submitted my claim for my pet on 7/2/25. The site keeps saying pending medical review. It's been 25 days and still no answer. Sent an email message inquiring why this is taking so long to make a decision on my claim-----NO ANSWER!!!! Totally unacceptable.
Insurer: Embrace
By: Laura Tafone
Do not recommend
It’s been over a week and still haven’t heard about the account and have no way to login. Awful! Calling tomorrow to cancel
Insurer: Nationwide
By: customer
An insurance with an animal heart
Pumpkin Pet Insurance have showed they truly care about my dogs and myself. The personal show truly kindness and professionalism, My claims had been fulfill in a promptly manner. I am very grateful to find Pumpkin!
Insurer: Pumpkin
By: Erika Berg
very easy to submit claims
very easy to submit claims. Typically quick turnaround on payment.
Insurer: MetLife
By: Hollie Fick
Easy claims submission
Submission of claims for our pet Pomeranian were easy and straightforward. Instructions were easy to follow.
Insurer: Embrace
By: Edward Andrew
The plan was explained to me in detail
The plan was explained to me in detail. I asked questions in which the representative answered all them. Very nice and easy to work with
Insurer: Nationwide
By: Nancy Esquivel
Quick and efficient fix to payment issue
I was able to quickly update my payment method after the one on file had been compromised. It was immediately charged so there was no lapse in payment for my plan.
Insurer: Embrace
By: Malie Pinard