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It is always easy to file a claim
It is always easy to file a claim. As long as all the requested info is sent…claims are processed quickly
Insurer: MetLife
By: cathy k
Everyone should look into Metlife Pet Insurance
I've been overall very pleased with Metlife pet insurance. I have peace of mind knowing my babies will get the care they need without breaking the bank. The reimbursement process is easy. I get reimbursed before my credit card bill is even due. The only thing I was bummed about was that Metlife declined my great danes' preventative gastropexy surgery. My vet recommended the surgery and I'm glad we got it even though we had to pay out of pocket. I'd still recommend Metlife to everyone. You can customize the plan to meet your pets needs!!
Insurer: MetLife
By: customer
It's great until it's not
For context, I have been grandfathered in with a 100% reimbursement policy, which is something a lot of places don't offer anymore. So, I stick with Metlife. Metlife's main flaws are really just two factors. One, the turn around time for a claim is, on average, longer than other pet insurance companies. Usually 7-10 business days. I also noticed that the bigger the claim, the longer it takes to pay out. Two, is that you kind of have to babysit them. Mulitple times I have had emails sent to me in error from them (saying I am missing documentation), claims only paid out partially (it was over 4k of a vet visit and at first they only paid 2k, ignoring the second day of invoices entirely), and I also was billed twice at one point? The good news is, the customer service staff is really kind. Any problem I encounter, they fix it. EZ PZ. But it is frustrating that it happens to begin with. It feels like their automated system has flaws but I can't be sure the root of the problem. I'll continue to stay with them as they've always been able to make things work for me but be aware that you may have to keep on eye on things.
Insurer: MetLife
By: Ella
Spot has been a lifesaver for me and my…
Spot has been a lifesaver for me and my dog!
Insurer: Spot
By: Cooper
We only use Nationwide for our Pets Insurance
Team members are very friendly and helpful. Also answer questions in easy to understand way. This is our 5th pet that we have insured with Nationwide. We have also been extremely satisfied with both the coverage and easy claims process.
Insurer: Nationwide
By: Bulldog mom
Easy Claim submission and great Customer Service
We have used Healthy Paws for over 8 years. We rescued a 7 yr old Boston and at that point NYS law allowed for senior coverage through Healthy Paws and it was so helpful. Sadly at age 11 he got prostate cancer and Healthy Paws made it so easy to submit claims and the reimbursements were so quick. I never had to worry about coverage bc it was very clear on what was and wasn't covered after the deductible. All his oncologist visits and chemo meds were all covered. And when it was time to transition him, Healthy Paws was supportive and the cost was covered under the policy. We even got a condolence card from them after George passed. Now with our second dog Ellie, she was rescued at 1 yrs old and we also got her coverage from Healthy Paws. The premium did go up as expected, year after year, however again, I had peace of mind that after the deductible, she would have coverage--she had an eye issue, two different surgeries to biopsy a growth on top of her skin and then the recent procedure was a lumpectomy, which thankfully turned out to be benign. I never had to worry about coverage. Healthy Paws was prompt and clear. I have recommended it to all the new pet owners I know. Unfortunately as noted above, HealthyPaws does not cover new seniors and so our most recent rescue was 5 years old when we got her and I was disappointed that I couldn't add her to Healthy Paws, I had to go to a competitor. I will not name names, but the first year of coverage with the other insurance carrier was terrible. It took almost 3 months for an EOB...subsequently it's gotten better but I had high expectations since I started with HEalthy Paws.
Insurer: Healthy Paws
By: Sandy Chin
People or agents t Met Life are very…
People or agents t Met Life are very professional!
Insurer: MetLife
By: Phillip Bronicki
No hassle billing
The emergency veterinary hospital could bill Trupanion directly. Trupanion was immediately responsive and the billing process was clear and simple.
Insurer: Trupanion
By: Beth
Quick and somewhat easy submission of…
Quick and somewhat easy submission of data for reimbursement
Insurer: MetLife
By: Rose