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I have problems with digital forms vs…
I have problems with digital forms vs physical forms....since that was not an offered item.. The representative who worked with me for the policy had a good document access while deciding.
Insurer: Prudent Pet
By: vlsbyahoo.com
A good experience overall
A good experience overall. Only issue was submitting a claim online. Portions of info kept deleting when attempting to send it.
Insurer: MetLife
By: customer
Red flags all around
I thought because USAA partnered with Embrace that it would be an easier insurance provider to deal with, being that we are a military household. We are also overseas, as many military are, so I was not expecting the strange loopholes this company gives to overseas clients. I signed up through their website with no issues. The second I created an account, had paid for my cat's policy and filled out all of her paperwork, the website went dark. I no longer had access to it. After about a week of trying to log on, I decided to download a VPN and see if it worked from a different IP, which would be strange because it initially allowed me to use my UK IP. So now I can access my account but only through a VPN, annoying, but doable, but still confused by the switch up because of course, they work with military who are often stationed outside of the US. Fast forward to my cat dying. I am now trying to cancel my policy and there is no way via the website to do so. You must call one of the six different 1-800 numbers they have listed on their site. They ALL go to the same recording, which, when choosing option 3, to cancel my plan, it rings once and hangs up. I experienced this with every number provided on the site. There is no e-mail for customer support. There is no person to contact. How is this possible? There is no way for me to cancel my policy? I absolutely do not recommend Embrace for pet insurance. It's giving scammer vibes. Where are the people who work there and how am I supposed to contact them?
Insurer: Embrace
By: Jennifer Anton
Very easy to submit our pet claims and…
Very easy to submit our pet claims and receive reimbursement.
Insurer: MetLife
By: customer
Christina was helpful in identifying a…
Christina was helpful in identifying a work place and multi-pet discount that made my plan more affordable.
Insurer: Nationwide
By: Rebecca Costa
Not your fault
I am disappointed in my vets attempt at putting in claims, therefore I have to wait a long time to hear back from Trupanion. When I am working with the er clinic, it’s wonderful
Insurer: Trupanion
By: Lucinda Rubin
Great service.
Very economical. Fast and easy claim submission process. Very fast payments on claims.
Insurer: MetLife
By: Todd
Peace of mind in my life
Peace of mind in my life ! Thank you
Insurer: Pets Best
By: Roberta Spazzafumo
Katie supervisor made the difference
Katie supervisor made the difference. Very frustrated being on hold for 5 d as y listening to music for 39-45 minutes stretches 2/3 x day. Tiffany not helpful so asked for supervisor and got Katie. She took the time to listen and solve best she could with my insurance jumping in june 2025 from $98.-$255.
Insurer: Embrace
By: Colleen Burden
We were denied coverage for our cat…
We were denied coverage for our cat under the guise of his urinary blockage being part of a "pre-existing medical condition." We were under the stress of a life-threatening situation that required a multiple day hospital stay and despite that, Trupanion took less than 24 hours to provide the equivalent of a shrug and a "Not our problem."
Insurer: Trupanion
By: Patrick Monroe