SO far I have received any reimbursement of claims that I have submitted.
SO far I have received any reimbursement of claims that I have submitted. I have paid a lot in insurance premiums but feel that each time I submit a claim there is always some reason why I cannot get reimbursed.
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The woman that helped me was amazing.
The woman that helped me was amazing. As a previous Supervisor please give her a raise. Other representatives lately when I tried to refer a friend referred to our pets as property and made a connection to our pets and auto/insurance policies. My family owns a well known insurance company. I am disgusted. That is the only reason I would rate not referring trupanion. This kind woman did not do that. I would refer my friends to her. No one else.
- INSURER:
Trupanion Canada
- POSTED: 08/03/2017
- BY: Kristen
- BREED:
- AGE OF PET: Over 11 years
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Trupanion has reliably partnered with me in times of crisis, alleviating financial stress so I can focus on giving my fur-babies the love and TLC they need.
Trupanion has reliably partnered with me in times of crisis, alleviating financial stress so I can focus on giving my fur-babies the love and TLC they need.
- INSURER:
Trupanion
- POSTED: 08/03/2017
- BY: Kate
- BREED:
- AGE OF PET:
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So my payment method got screwed around.
So my payment method got screwed around. You also took money out when I wasnt expecting and I got an NSF fee because of it. I also asked that payments come out on the 1st; called several times to confirm. August 2nd no payment? Had to call back in to resolve the issue once again.
- INSURER:
Trupanion Canada
- POSTED: 08/03/2017
- BY: Angelica
- BREED: Siamese
- AGE OF PET: Over 11 years
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I think the increase in rate is exorbitant and am concerned that it will be just as much every year, by which time your pet will be uninsurable with another company.
I think the increase in rate is exorbitant and am concerned that it will be just as much every year, by which time your pet will be uninsurable with another company. I will do more research before I make any changes because, the service is excellent.
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I tried the instructions for sending in a claim from my phone, but didn't hear back.
I tried the instructions for sending in a claim from my phone, but didn't hear back. When I called to see if Trupanion received it, the rep couldn't tell me because she said it takes a couple of days, to call back. I did call back and it was never received. The second time I called, the gentleman was able to be very helpful.
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It is always a pleasure to deal your customer-service focussed company.
It is always a pleasure to deal your customer-service focussed company.
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I've never had a problem with Truepanion.
I've never had a problem with Truepanion. Everyone is always so helpful. I never dred calling because it's alway resolved on the first call. Love you guys!Mellow's Mom
Eleine
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Everyone at Trupanion has always been courteous and my claims are handled quickly and efficiently.
Everyone at Trupanion has always been courteous and my claims are handled quickly and efficiently. I recommend them all the time
- INSURER:
Trupanion
- POSTED: 08/03/2017
- BY: Carole
- BREED:
- AGE OF PET: 7 - 10
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