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I think the increase in rate is exorbitant and am concerned that it will be just as much every year, by which time your pet will be uninsurable with another company. I will do more research before I make any changes because, the service is excellent.

I tried the instructions for sending in a claim from my phone, but didn't hear back. When I called to see if Trupanion received it, the rep couldn't tell me because she said it takes a couple of days, to call back. I did call back and it was never received. The second time I called, the gentleman was able to be very helpful.

It is always a pleasure to deal your customer-service focussed company.

I've never had a problem with Truepanion. Everyone is always so helpful. I never dred calling because it's alway resolved on the first call. Love you guys!Mellow's Mom Eleine

Kathleen was very helpful & professional!

Everyone at Trupanion has always been courteous and my claims are handled quickly and efficiently. I recommend them all the time

The invoice was processed incorrectly the first time. If the person was "new/inexperienced" it should have been reviewed prior to final processing. I appreciated the person I spoke with resolving it immediately.

I have had a very positive experience with you company. the people on the phone make a world of difference. They speak with happy, kindness, compassion, and a love for animals. Thank you.

We already have a dog insured with Trupanion so was looking for a quote to add new puppy of same breed.The breeder offered 6 weeks coverage under other pet insurance plan and they had sent a quote. Reached out to Trupanion to coordinate start of coverage. And advised to call back just before terminatuon of puppy coverage. I was also told that our vet could provide a certificate to waive waiting period but that this must be used in 24hrs. No effort ro assist to coordinate coverage. Also a small discount would be helpful for a second pet. Have been a Trupanion customer for ovee 8yrs.

I have recommended Trupanion to everyone I know who has a Pet. Trupanion is the Very Best! as well as All the Staff I have talked with on the phone.