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Please be more transparent with your pet coverage!
I was very pleased with the initial customer service upon registration. Like some other reviews I also wish Trupanion had been more transparent with our numerous conversations as far as what they claim to offer customers. I'd like to believe we all have the best interests of our pets at heart. We wanted to give our dog the best possible treatment so we signed her up. I made the mistake of thinking an injured leg was an injury (5 day waiting period upon signing up) and not an illness (30 day waiting period upon signing up). We took her in to have it looked at on Day 26 thinking I was within restrictions to have it examined. (She hasn't needed any meds or treatment since...just rest). Long story short, her examination and x-rays weren't covered nor will they ever be for her leg in the future. Turns out that there is a long list of conditions that fit into their "illness" category. Please don't make the same mistake that I did. Wait the full 30 days for ANYTHING if possible!!! Now we are without pet insurance coverage not for just one leg, but now for both for the rest of her life. I couldn't be more upset I thought I was making the best choice for our pet but it turns out I made the worst move possible by ruining her chances of full coverage for her in the years to come.
Insurer: Trupanion Canada
By: CM
Excellent
Excellent customer service, policies and turn around time on getting a claim filed. No complaints or worries about paying for my pet procedures and care.
Insurer: Lemonade
By: Ashley
We have had Healthypaws since my 5 year old Doberman was a puppy
We have had Healthypaws since the beginning of our 5 your old Doberman's life. The claim process is very simple as all you do is take a photo of the invoice using their mobile app and many times it only takes 1 business day until it is processed and the funds are deposited into your bank account. Their policy details are straight forward and we have never had any issue (knock on wood) with Healthypaws. They have been a lifesaver as our Doberman has been diagnosed with a liver issue, and she also has been having issues with one of her legs. We had another popular pet insurance plan with our previous Doberman and it was very cumbersome manual process to file a claim and it took at least 3 weeks for it to be processed and a check eventually would come in the mail. I highly recommend this pet insurance company!
Insurer: Healthy Paws
By: Bill Johnson
Easy and Efficient Claim Process!
We have had Healthypaws since the beginning of our 5 your old Doberman's life. The claim process is very simple as all you do is take a photo of the invoice using their mobile app and many times it only takes 1 business day until it is processed and the funds are deposited into your bank account. Their policy details are straight forward and we have never had any issue (knock on wood) with Healthypaws. They have been a lifesaver as our Doberman has been diagnosed with a liver issue, and she also has been having issues with one of her legs. We had another popular pet insurance plan with our previous Doberman and it was very cumbersome manual process to file a claim and it took at least 3 weeks for it to be processed and a check eventually would come in the mail. I highly recommend this pet insurance company!
Insurer: Healthy Paws
By: Bill
Easy, quick claims, and fantastic customer support!
We adopted a puppy this year, and between regular wellness visits, a sensitive stomach, and a broken leg, we have had to visit the vet quite a bit. Lemonade makes it so easy to file your claims right from your phone, and the customer support team is unbeatable! I always get my claims processed quickly and I get reimbursed in a timely manner, which gives me huge peace of mind. Couldn’t recommend Lemonade enough!
Insurer: Lemonade
By: Alex
I am not pleased with your practices…
I am not pleased with your practices and rules and regs. You are too much like regular insurance companies, you promise a lot and then NEVER come through with it. It is sad. Starting next year, I am going to remove all my dogs from your company. I am not pleased at all. you have cost me hundreds of dollars and i get nothing back.
Insurer: Embrace
By: karen bordonaro
Good price and prompt responses!
It's been a very good insurance so far! They are faster than any other dog insurance I have dealt with and their price is very competitire!
Insurer: Lemonade
By: FRANCES
Quickest and easiest claim filing
After reviewing all of the options for Cody and looking for the best policy I chose Lemonade Insurance as it pretty much has me covered in all of the things I need for a new pup. I've been very happy with the claims process as it's almost instant and the customer service is very efficient and pleasant to work with.
Insurer: Lemonade
By: Gordon
I am SO HAPPY I bought pet insurance this dog
So far, so good (or terrific)
Insurer: Lemonade
By: Margaret
Best Pet Insurance company I have ever dealt with!
I originally had PetsBest pet insurance and it took them over 38 days for a wellness refund. I cancelled them and signed up with Lemonade and I have filed 2 claims already and my money was back in my account the next day! I highly recommend this company!
Insurer: Lemonade
By: Riley