Amazing!
I have had 2 pets insured with Trupanion in the past. Both have since passed but I never once had to worry that I wouldn't be able to afford to do whatever was needed for either of them. You guys have been amazing!
We just started a new policy (with a new puppy we’ve adopted) and I knew that we would insure him with Trupanion. Thank you!
- INSURER:
Trupanion
- POSTED: 10/25/2017
- BY: Michael
- BREED: Basset Hound
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Current Claim
I feel my claim was scrutinized and large assumptions were made where no diagnosis was formally made. Therefore my claim was not paid to the fullest even after both of my vets made no diagnosis to what Trupanion called a pre existing condition. It appears that Trupanion took blood work up reports to assume a diagnosis where no diagnosis was given. I feel this is unfair and does not serve the pet or the owner and leaves a bad impression for clients who make payment faithfully over many years. Very disheartening.
- INSURER:
Trupanion
- POSTED: 10/25/2017
- BY: Cindy
- BREED: Shih Tzu
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Phenomenal service
I have had very courteous and helpful assistance every time I have contacted Trupanion. The service you provide is phenomenal.
- INSURER:
Trupanion
- POSTED: 10/25/2017
- BY: Charlotte
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Conflicting information
I must tell you that it is frustrating to be told different information from different representatives, it makes it difficult to learn where one stands re differing issues.
- INSURER:
Trupanion
- POSTED: 10/25/2017
- BY: Garth
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Great customer reps!
I haven't had to submit a claim, but may have to in near future. I'd have more to say then. For now, your customer representatives are great!
- INSURER:
Trupanion
- POSTED: 10/25/2017
- BY: Anne
- BREED: Cockapoo
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Peace of mind
I love knowing Trupanion is there for us in our time of need to help with getting our fur babies all the love and compassion possible along with the best care available.
- INSURER:
Trupanion
- POSTED: 10/25/2017
- BY: Melissa
- BREED: English Bulldog
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Helpful service!
Trupanion was very helpful
- INSURER:
Trupanion
- POSTED: 10/25/2017
- BY: Jessica
- BREED: Miniature Dachshund
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
No complaints
My experience with Trupanion has always been good. I have no complaints.
- INSURER:
Trupanion
- POSTED: 10/25/2017
- BY: Joan
- BREED: Mixed Breed Cat
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Never go without pet insurance
I learned the hard way not having my pets insured. She was injured. Needing back surgery on her spine. You will do for your pets as they are your family. Without insurance it was a several thousand dollar charge. With our recent pets we will always carry insurance. It not only covers health coverage, but also accidents that can and do occur. A deductible as you chose. Will reimburse monies for different charges. Well worth the cost as it is for your family emergency needs.
- INSURER:
Pets Best
- POSTED: 10/24/2017
- BY: Frankie
- BREED: Yorkshire Terrier
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Claims Department Needs Improvementfl
The Customer Dept. is very professional but the claims department needs improvement in settling claims. Takes a very long time to get reimbursement. I had to call three times to find out the status of my claim. Very frustrating.
- INSURER:
Embrace
- POSTED: 10/24/2017
- BY: Jane
- BREED: Mixed Breed
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
