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Stress Free Dog Mom
When deciding to enroll in pet insurance, I was once told that I have insurance for my home, my car, myself, so why wouldn't I have it for my pet? My 90 Ib lab had a TTA ACL surgery a month ago. Healthy paws was able to answer all questions prior to the surgery so that I could solely focus on my recovering dog. When the claim took a bit longer, they followed up and communicated of such information. Healthy Paws has continued to ask about the recovery of my dog, and this truly shows how much they care about their clients. 10/10 would recommend insuring your pet through Healthy Paws. A fantastic team to work with and they let you focus on what really matters in life... making sure your pet lives the best one they have.
Insurer: Healthy Paws
By: Ashley
Stress Free Pet Owner
When deciding to enroll in pet insurance, I was once told that I have insurance for my home, my car, myself, so why wouldn't I have it for my pet? My 90 Ib lab had a TTA ACL surgery a month ago. Healthy paws was able to answer all questions prior to the surgery so that I could solely focus on my recovering dog. When the claim took a bit longer, they followed up and communicated of such information. Healthy Paws has continued to ask about the recovery of my dog, and this truly shows how much they care about their clients. 10/10 would recommend insuring your pet through Healthy Paws. A fantastic team to work with and they let you focus on what really matters in life... making sure your pet lives the best one they have.
Insurer: Healthy Paws
By: Ashley
The young lady who I dealt with was…rev
The young lady who I dealt with was very patient , and understanding.
Insurer: ASPCA
By: Mary-Elizabeth
I was amazed how quickly you processed…
I was amazed how quickly you processed a bill submitted and issued a reimbursement check within 1 day. Thank you!
Insurer: Pumpkin
By: customer
One word, disappointing.
As somebody who works in the insurance industry, I can't fathom how this company is still in business. First of all, it is next to impossible to connect with a representative from Pet Secure - let alone get a straight answer. I have sent 3 emails over a month and have yet to hear back. I attempted to call in and use their chat feature, but no one on their end could provide any updates. Their claim processing time is absolutely absurd. We were told 19 days to process a claim. It's now been over a month as we still haven't heard anything. Keep in mind this claim is non-complex in nature. It was simply reimbursement for a vet exam fee. Therefore there was no supporting medical documentation (scans, lab results, etc.). I cannot imagine what their TAT would be on a "complex" or "high dollar" claim. I also find their "Member Portal" next to useless. It is clunky (not user-friendly), and only serves the purpose of viewing claims. In my case, my claim never appeared on said portal. Once again, nobody could give me a straight answer as to why. We had this service extended to us through our veterinarian when our puppy was new. Needless to say, we will be taking our business elsewhere to cover our pet. I have no faith in this company's ability to actually pay out any relevant amount should we ever need it in the future. Highly disappointing.
Insurer: Petsecure
By: Annie
Great Company
Awesome company… responsive and easy to work with! Clear explanations on claims! Very transparent!
Insurer: Trupanion
By: Sheryl
The plan I chose didn't cover any of…
The plan I chose didn't cover any of the vet bills for the first year then the cost of the plan went up a few hundred dollars so I had to chose a less expensive plan that will cover even less. The plan really only covers major incidents so in that respect, it is good, I didn't have to use it. It would be nice if it covered routine vet visits.
Insurer: Figo
By: GERALYN
Have just purchased this insurance for…
Have just purchased this insurance for our dog. Have not used any of it yet but did get a followup call from they welcoming us to the product and explaining the benefits and how to use the insurance if needed. Very satisfied.
Insurer: Spot
By: DKL
Pleased!
We have had Trupanion insurance for our goldendoodle since 2015. We are very pleased with their services and recommend them to everyone we know. Claim submission is hassle free and their employees are always helpful and caring.
Insurer: Trupanion
By: Shana
Buying insurance through ASPCA was a…
Buying insurance through ASPCA was a flawless experience. It went very smoothly.
Insurer: ASPCA
By: Roberta Utter