Amazing customer service.
Amazing customer service. Glad I chose Trupanion.
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET:
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Website needs to be updated to allow changes to monthly billing scheme, e.
Website needs to be updated to allow changes to monthly billing scheme, e.g., change charge card nos.
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET: Over 8 years
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I frequently share my very positive experiences with Trupanion with fellow pet owners.
I frequently share my very positive experiences with Trupanion with fellow pet owners.
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET:
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All of your customer service representatives are extremely helpful.
All of your customer service representatives are extremely helpful.
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET:
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My representative was wonderful, friendly, and very helpfull!
My representative was wonderful, friendly, and very helpfull!
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET: Over 8 years
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The gentleman that I spoke with had the best personality.
The gentleman that I spoke with had the best personality. He was very helpful and explained how the plan works. We adjusted the deductible. That easy! Thank you! All of your representatives have been delightful, by the way....:)
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET:
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I am concerned that the claims we submitted had not been reviewed or were not opened until I called.
I am concerned that the claims we submitted had not been reviewed or were not opened until I called.
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET:
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Your website is glitchy - it has been that way for a while.
Your website is glitchy - it has been that way for a while. When I call in, the reps are always amazing, but it would be faster for me if the website worked better.
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET:
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Service was excellent.
Service was excellent. Unfortunate that the cost is getting more and more expensive.
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET:
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Every time I have dealt with trupanion it has been a very pleasant experience and all problems were solved
Every time I have dealt with trupanion it has been a very pleasant experience and all problems were solved
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET: Under a year
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