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Absurd policy
I decided to go with Lemonade for my dog's pet insurance. I chose a deductible and a percentage of reimbursement. When it came time, the first time, to get reimbursed, I was amazed to find out that I would not be reimbursed for any examination. In other words, I knew I would not be reimbursed for routine wellness exams, like once a year; however, if my dog were sick, or in an accident, of course the first treatment would be the examination. If the examination is not included, then what exactly are we being reimbursed for?? I find this absolutely mind-boggling, almost like as a policy holder I have been completely cheated! Stay clear of this pet insurance!
Insurer: Lemonade
By: Mered
Pricey and unclear
Poor clarity of coverage on website. Misleads customer into believing routine or preventative vet visits would be covered. Customer support staff is not sensitive or understanding of customer’s perspective. Generally just a difficult and misguided experience.
Insurer: Embrace
By: Ryan Root
Very professional
Very professional
Insurer: Nationwide
By: Juan Carlos Rengifo
Claims processed promptly
Claims processed promptly and without issues. Very easy to submit claims.
Insurer: Spot
By: Jean
Overall great pet insurance experience
Easy-to-use app to submit a claim, fast processing, and no surprises when it comes to what is or is not covered. I've been using them for 2 years now for my senior dog, so glad I signed up!
Insurer: Embrace
By: Robert
Very quick and easy process
Very quick and easy process
Insurer: Nationwide
By: customer
Fast turnaround time on the payment and…
Fast turnaround time on the payment and clearing the claims.
Insurer: Embrace
By: Bryan Slaughter
The reason I didn’t give a five is the application process
The reason I didn’t give a five is the process for applying online is cumbersome and I had to start over twice because it wouldn’t input my information or allow extra explanation for certain criteria that was necessary. This led to extra steps throughout the process that could’ve been accomplished with a newer site.
Insurer: Nationwide
By: KimEG