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We have had Trupanion for years and have never once made a claim as we do our best to keep our pets healthy and safe. However, when one of my dogs could barely stand due to back pain, we made our first claim, only to be denied due to it being a "pre-existing" condition. The vet visit they cited was for what we suspected as back pain, but turned out to be an upset stomach, completely unrelated to his back. That does not matter. Because we went in for what we thought was back pain, regardless of what the actual diagnosis was, counts as back pain and a cop out for Trupanion. Save your money, put it in a small emergency fund, but I would definitely not recommend giving a single cent to this company.

It is just as re-assuring to know that my dog has health insurance, just as it is for me. I am fortunate that my senior is very healthy and these incidents are very few so far. There is great peace of mind in knowing that my boy will be able to get the necessary care if he needs it. Many thanks for being there.

I have had my pets insured by Pets Best for many years. I always tell people what a great deal pet insurance is and that they should use Pets Best. I am nearly 80 now and am cutting back on owning pets. That is the only reason that I will be leaving pets best soon.

My payment has not yet arrived but the fault is mine. I have been extremely satisfied! Great job!

You guys are the "BEST" for pets and their owners (or, are the pets the owners?)!

Pets Best was recommended by my local vet. I was impressed by the simplicity of filing a claim, I filled out the claim form and uploaded the appropriate documentation in .pdf form. Next, I was pleasantly surprised by the swiftness of the claim resolution: just 3 business days. Finally, I appreciated the clarity and detail of the explanation of benefits.

I was always a little leary about pet insurance, thinking nothing would actually be covered. With my first claim filed, I received payment according to the policy I purchased. I was elated! My 6 month old puppy was showing symptoms of an intestinal blockage, it turned out to be colitis. Pets Best covered the majority of my bill. I understood the explanation as to what was covered and what wasn't. I'm very happy with the claim experience I had and the prompt payment. I will definitely recommend Pets Best!

Great company and I tell everyone about the wonderful care for Hurley.

This past week has been strenuous, and it's coincided with a number of technological struggles on the Trupanion side (i.e. claims not being received via fax or email in a timely manner, accidental email message about a policy cancellation that wasn't real, etc.), so my frustration level with the organization has been exceptionally high this past week. That said, Trupanion has consistently been an efficiently run and communicative institution for the past 4 years that I've used them, and I'd happily recommend them as the superior pet insurance choice knowing that these recent issues are the exception, not the rule.

Staff are professional and very friendly. They do everthing possible to resolve any concerns. Keep up the great work.