Your online submission of claims is not very good.
Your online submission of claims is not very good. It asks you the same questions that are on the claim and actually is hard to use.
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET:
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I love a straight answer when I need one
I love a straight answer when I need one
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED: Mixed Breed
- AGE OF PET:
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I have not been able to log into my account in the last 4 weeks which has been very annoying.
I have not been able to log into my account in the last 4 weeks which has been very annoying. This is the reason I needed to call. I just attempted to log in again and was not able to do so.
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET:
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Your website has been down for over a week making it impossible to sign into my account.
Your website has been down for over a week making it impossible to sign into my account. I have called twice regarding this and it is still not resolved.
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET:
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One of the best decisions that we have made was to get pet insurance from Trupanion.
One of the best decisions that we have made was to get pet insurance from Trupanion. Thank you!
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET:
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Great service however I cannot seem to get an answer on a claim from March.
Great service however I cannot seem to get an answer on a claim from March. I'll try again Monday.
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET:
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The rep was very nice and professional.
The rep was very nice and professional. However, when I submitted a claim in the past, I was reimbursed very quickly. She explained that you are backed up with many claims right now and it may take more than a week from my call to process my claim.
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET:
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I know that you do not cover an exam, but when a pet is brought to a vet with a definite problem, shouldn't that exam be covered.
I know that you do not cover an exam, but when a pet is brought to a vet with a definite problem, shouldn't that exam be covered. It is not a well exam.
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET:
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We have recommended Trupanion to two of our friends and they are using your service!
We have recommended Trupanion to two of our friends and they are using your service!
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET:
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