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10

out of 10

Quick Payout

Very quick turn around for claim reimbursement and since it was a wellness claim it was 100% back. Glad to know that I won't have to wait forever to get reimbursed.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: Over 8 years

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10

out of 10

Great Insurance

ASPCA not only reminded me that I could make a claim from the previous year but when I did they were extremely helpful. Some comments on the claim form I entered did not give them the information they needed so they volunteered to contact my vet. Within a day or so the form was then complete and approved. I would guess within a week or so I was reimbursed. Very easy and professional.
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED: Chihuahua
  • AGE OF PET: Over 8 years

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10

out of 10

Re: Gracie Marie

My Sadie Marie was an ASPCA insured rescue dog for 12 years. After she crossed the Rainbow Bridge, I adopted another rescue dog - Gracie Marie, and she is also insured by ASPCA. I am so very happy with the support the staff has given me all these years. The new insurance coverage levels assure that my Gracie will receive first rate coverage. I have recommended ASPCA coverage to all my friends with "furry kids".
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED: Cocker Spaniel
  • AGE OF PET: 1 - 8

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1

out of 10

Goodbye Embrace

I am so disappointed with these last two claims that we just submitted within brace. It's very sad because our beginning with you was very good. Number one our first complaint is how long everything took number two we are very disappointed in the miscommunication between embrace and our veterinarian. Our veterinarian was at fault with some of the information provided however I feel that your company just did not advocate for us and we pay a pretty good amount for our insurance. Number three I'm very very very disappointed that no matter how many times we've called you on the phone you still have the wrong diagnosis for cozy and you closed the claim. The diagnosis code is not for loss of appetite we did not take her into the vet for that. We took her in for a possible neck injury. She was prescribed pain pills and that's it. We have decided to cancel and we're very disappointed.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Chihuahua
  • AGE OF PET: 1 - 8

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10

out of 10

A great value

My dog Jackson had his ACC's replaced. Both dogs had a checkup and tests done at the vet. all clams were processed fast. When I contacted the ASPCA the staff were very knowable.
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: 1 - 8

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10

out of 10

When I first purchased the insurance I guess I was not really clear of what was or not covered by the plan.

When I first purchased the insurance I guess I was not really clear of what was or not covered by the plan. I was sorry to see that all of the regular visits or sick visits(1) were not covered. I'm glad atleast the teeth removal is covered and I don't mind paying the 10% co-pay. Thank you Michele Modica
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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10

out of 10

You guys have amazing customer service!

You guys have amazing customer service!! Latonya was so sweet, thoughtful and very caring!! Thank you
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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10

out of 10

He resolved the problem as much as he could.

He resolved the problem as much as he could. My claim (2444415) had the wrong amount listed. An additional email didn't resolve the error. He said he would fix the total an send it to the adjusters. We'll see what happens.
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: British Shorthair
  • AGE OF PET: Under a year

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10

out of 10

Response to claims are extremely slow and frustrating.

Response to claims are extremely slow and frustrating. Customer service is a plus.
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: 1 - 8

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10

out of 10

Claim taking way too long to adjudicate

Claim taking way too long to adjudicate
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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