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Quick and easy
The site was easy to navigate and the plans were clear and forthcoming. I had no trouble signing up our pup! We are thankful that we have this opportunity to have insurance for her.
Insurer: Spot
By: Deanna Mckay
The Best Dog Insurance EVER
My Dog, Zoey, recently contracted Bone Cancer.... probably the most dreadful thing that a pet owner could ever face.... mental, emotionally, and monetarily.... I thank God I have the foresight to invest in pet insurance.... and Trupanion is the best!!!!..... just for my Zoey they paid for 2 ACL operations, various ailments and Bone Cancer.... Amputation and Chemotherapy.... they are a blessing and probably the reason that I am not struggling to keep my beloved dog alive!!!!.... They are a bit expensive, but you get what you pay for....24/7 HUMAN interaction, an easy claim app, and they pay the Animal Hospital directly..... and No Limit on claims..... I HIGHLY recommend Trupanion.... My friends and Family have also gotten policies from Trupanion,,,,
Insurer: Trupanion
By: Paul
Exceptional service-great experience!
I have been using this pet insurance on two dogs for several years. There are other companies providing pet insurance that may be cheaper or have different benefits, but I have had such great service that I would not change. Submitting claims on the website is easy, every time I have had to contact customer service, the people are helpful and kind. Even when my 1-year-old dog died unexpectedly and I had to call to cancel, the representative was amazing. I also received a sympathy card in the mail--no one takes the time to do those things anymore. I think that customer service is just as important as the price and services offered. I am sure there are other options with less services/costs, but I think I made the best choice.
Insurer: AKC
By: Karen
Fast, efficient service, well appreciated
Having adopted another older dog following the demise of a previous older dog that had about $10,000 worth of health problems in the 2.5 years I had her, I decided to try pet heath insurance with my latest elderly dog adoption. Unfortunately after nearly 3 years of good luck and great experience, my dog has developed liver cancer. After tests and biopsy, it looks like supportive/comfort care is what we're left with. Trupanian worked as advertised. Easy to file a claim on line. I got the results of my claim acceptance in less than a week. My reimbursement will be arriving by check in the near future. Reallyi excellent service and good coverage as well.
Insurer: Trupanion
By: Donald
Waare of money. Good customer service
Customer service was great! Just not great reimbursement I had add ons to the pet insurance. With my wellness visit. Medication wasn’t covered, the vaccines listed in the policy wasn’t covered. They only thing they cover was 15% if flea/tick and heart guard. Not worth the $60 monthly not to get reimbursed for the things that should be covered.
Insurer: Pets Best
By: Beckie L'Italien
Everything is a pre-existing condition with Embrace
We adopted a dog in February, 2021. Since he was transported from down South with a van full of dogs, he developed kennel cough that needed to be treated shortly after he arrived. He fully recovered from that with antibiotics. That was the start of our issues with Embrace. He developed another cough, with no close contact with other dogs, several months later. This was determined to be a "pre-existing condition", apparently simply because it was respiratory, and even though the earlier cough had completely cleared up and he had been healthy for months. Our most recent interaction with Embrace was the topper. He was diagnosed with heartworm, and you guessed it, the claim was rejected as a pre-existing condition, even though I see no connection between respiratory infections that have been cured and newly-diagnosed heartworm, and neither does our vet. Apparently, everything is now a pre-existing condition in Embrace's eyes. I don't see what the point is in pet insurance if nothing, even things that are seemingly unrelated, aren't covered. It may make more sense to cancel the policy, save the premiums, and pay out of pocket, since that's what we're doing anyway.
Insurer: Embrace
By: Mike M.
Everything is a pre-existing condition
We adopted a dog in February, 2021. Since he was transported from down South with a van full of dogs, he developed kennel cough that needed to be treated shortly after he arrived. He fully recovered from that with antibiotics. That was the start of our issues with Embrace. He developed another cough, with no close contact with other dogs, several months later. This was determined to be a "pre-existing condition", apparently simply because it was respiratory, and even though the earlier cough had completely cleared up and he had been healthy for months. Our most recent interaction with Embrace was the topper. He was diagnosed with heartworm, and you guessed it, the claim was rejected as a pre-existing condition, even though I see no connection between respiratory infections that have been cured and newly-diagnosed heartworm, and neither does out vet. Apparently, everything is now a pre-existing condition in Embrace's eyes. I don't see what the point is in pet insurance if nothing, even things that are seemingly unrelated, aren't covered. It may make more sense to cancel the policy, save the premiums, and pay out of pocket, since that's what we're doing anyway.
Insurer: Embrace
By: Mike
So far so good
So far so good. I have had a few claims first puppy visit, first shots and received payment super quick and easy. Thanks for being such a great company.
Insurer: Figo
By: KB
Some positives, but costs an arm and a leg
I really like how responsive they are. Having a live vet on hand is a great resource although some have given me weird advice. There has been times where they pay out the day after I submit my case. It feels like my premium gets raised significantly each year. It’s almost as expensive for my health insurance for two dogs with less benefits which is ridiculous because they cover less things and don’t cover medication. Since my dog has a preexisting condition- I can’t move to another company.
Insurer: Figo
By: Hannah
Pet Insurance is a must, Trupanion is a dependable provider
Our first year of dog ownership has been unexpectedly expensive, and would have been much more so if we hadn't signed up for pet insurance immediately. Our boston terrier puppy has had a string of unexpected and costly medical issues, including a drawn-out stay in the hospital for vomiting and stomach issues and a surgery to correct breathing issues. We've found Trupanion's coverage to be fair to their policy promises and their claim processing has been overall fast and painless. I would say check with your vet to see if they are able to process your claims directly. Ours does not, but we found the online claims system was pretty easy to navigate. In short, pet insurance is an absolute must for all new puppy parents considering how much medical treatment costs these days, and we've had a positive experience with Trupanion and would recommend them to others.
Insurer: Trupanion
By: Christina