They really do pay
Trupanion pays as advertised. My dog had major surgery, and she also has SLO disease. Trupanion has come through both times. Submitting a claim is easy. They are very kind and helpful when you speak with them on the phone always.
- INSURER:
Trupanion
- POSTED: 11/17/2017
- BY: Julie
- BREED: Italian Greyhound
- AGE OF PET: 7 - 10
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Caring
The representative was very kind and caring.
- INSURER:
Trupanion
- POSTED: 11/17/2017
- BY: Yvonne
- BREED: American Staffordshire Terrier
- AGE OF PET: 7 - 10
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Excellent service!
Trupanion continues to provide excellent service
- INSURER:
Trupanion
- POSTED: 11/17/2017
- BY: Virginia
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
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Coverage
There should be more things covered under the insurance plan. There are new plans out there that even cover well visits and annual teeth cleaning and annual shots.
- INSURER:
Trupanion
- POSTED: 11/17/2017
- BY: Stephanie
- BREED: West Highland White Terrier
- AGE OF PET: 7 - 10
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Can sumbit online!
I love how I can now submit my claims online or by emailing a photo of the claim form & invoice!!
- INSURER:
Trupanion
- POSTED: 11/17/2017
- BY: Catherine
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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Great rep
The representative was very nice, in fact one of the nicest I've spoken with at Trupanion. It sounded like it was his first day, so he didn't have all the answers. He did get the manager for help. It turns out my issue was with how the vet's office mistakenly filed the paperwork. I was told to have them call back, but I wasn't given a direct line or a name to talk to when I asked for one. I also asked if he could make a note of our conversation for the next rep when the vet's office calls in which he was happy to do. The rep was truly a pleasure to work with.
In cases like mine, a reference number or direct line would be best. Having to reexplain the same issue to multiple people is aggravating and time consuming. It's also complicated when so many people are involved - me, vet's office, reps at Trupanion.
- INSURER:
Trupanion
- POSTED: 11/17/2017
- BY: Miles
- BREED: Chihuahua
- AGE OF PET: Over 11 years
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Just wish it covered spaying.
Just wish it covered spaying.
- INSURER:
Trupanion
- POSTED: 11/17/2017
- BY: Barbara
- BREED: Mixed Breed Dog
- AGE OF PET: 0 - 3
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Very friendly
Very friendly and caring customer service.
- INSURER:
Trupanion
- POSTED: 11/17/2017
- BY: Curtis
- BREED: Great Dane
- AGE OF PET: 0 - 3
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Not happy
We are VERY unhappy with Trupanion. We are forced to appeal several denials of expensive claims recently. We will NEVER recommend Trupanion to ANYONE - not even an ENEMY. Feel free to contact me.
- INSURER:
Trupanion
- POSTED: 11/17/2017
- BY: Nicholas
- BREED: Boxer
- AGE OF PET: 0 - 3
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I recommend to pet owners
I recommend Trupanion to anyone who owns a pet. I am very happy to be with Trupanion and always appreciate the promptness with each claim or concern that I have.
- INSURER:
Trupanion
- POSTED: 11/17/2017
- BY: Linda
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
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