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4

out of 10

It has been 2weeks and have not been reimbursed

It has been 2weeks and have not been reimbursed
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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4

out of 10

I submitted $540 worth of invoices all related to the same health issue of my dog but non of it was covered

I submitted $540 worth of invoices all related to the same health issue of my dog but non of it was covered
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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4

out of 10

I judge a company on it's Customer Service.

I judge a company on it's Customer Service. Jae was very well trained to appear sympathetic and knowledgable about my concerns, however she ultimately passed my issue along to another department that apparently looks at issues, outside the normal Trupani
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

I called as I had some issues with potentially some miscategorization of several claims.

I called as I had some issues with potentially some miscategorization of several claims. I was looking to correct them but felt the rep wasn't very empathetic or wasn't listening. I had to explain the situation several times. I would've also appreciated t
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: 1 - 8

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10

out of 10

I believe for the money I pay monthly there are more competitive companies.

I believe for the money I pay monthly there are more competitive companies.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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10

out of 10

Your premiums go up to much.

Your premiums go up to much. 13 dollars in one month
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: 1 - 8

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10

out of 10

You take too long with claims.

You take too long with claims. I have filed the second claim and you have all of Presley's information and I still can't get an answer. I feel that you're trying to get out of paying the claim.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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10

out of 10

You are now too expensive.

You are now too expensive. I recommend everyone to self insure. And I have been with Trupanion since the beginning of time. Very disappointing how expensive it has become. I give you full marks for your customer service and reimbursement process, b
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Premiums increase each year by a significant percentage.

Premiums increase each year by a significant percentage. I am currently looking to transition my policies before the renewal date.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED: Mixed Breed Cat
  • AGE OF PET: Over 8 years

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10

out of 10

If a patient needs an organ for a transplant, all the testing for that organ should be covered.

If a patient needs an organ for a transplant, all the testing for that organ should be covered. Blood transfusions are covered, which includes all the testing for the donor.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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