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I really wanted to talk with a Supervisor concerning my ongoing issue, but she was reluctant to do that. She basically told me that she could do the same thing as the Supervisor could. So... had to re-explain my issues for the 10+ time.

I’m always disappointed with how little help Trupanion gives when it is a valid claim !! Not paying for an exam when the dog is admitted to a critical care setting ?? That is ridiculous . I was very disappointed by the final amount Trupanion covered for Dusty .

I found everyone I dealt with to be very helpful and caring about my pet.

I've referred lots of people to Trupanion in the past but over the years, you guys have started to cover less and less when it comes to natural healing so that's been a bummer. Also, the monthly charges seem to go up quick a bit consistently.

Kathleen was very friendly and caring - she asked how our dog was doing. She is an excellent representative for Trupanion

Quick reimbursement. Very happy!

I have had 6 cats with Pets Plus Us, with 5 currently with them. Their customer service I've always found to be excellent! Claim reimbursement times can be lengthy.. 3 to 4 weeks on average, there's been times it's been under 1 week... hopefully that can become more the norm for the company. They've always approved my cats claims other than a few times recently they randomly started denying his long time medication which they'd always approved and then denied the reassessment too, but that's fixed now! Other than that the only downside to PPU is they won't cover any dental at all! I get not covering routine dental and cleanings and knew that when I signed up. But my cat contracted calicivirus (confirmed via a PCR test) and was left with stomatitis and gum/mouth ulcers as a result of the virus continually flaring up.. which he requires antibiotics to clear up which they won't cover because it's 'dental' and he requires cleanings to ease the stomatitis and ulcers because of the calici too.. which they also don't cover. So if you have multiple cats or a cat more likely to come into contact with calici and want the coverage for the mouth/gum aspects of the virus I'd choose another company. This company is great for everything else! P.S I'd like to see a faster process for emergency preapprovals for over $1000, where direct pay to practice is concerned.

We really had a great experience with Trupanion and highly recommend them to pet owners.

Our Bullmastiff had an intestinal blockage. He had to have emergency surgery at Cornell University. The vet said they feared his intestine either bursting or going necrotic. We were so frightened. We called Pets Best and they helped us through everything. We are so very pleased. They reimbursement came within 10 days of submitting the claim. We would definitely recommend Pets Best. Thank you so much.

I am so pleased with PetsBest! I just got a new puppy and the benefits are already paying off.. I would recommend this to anyone I know with a dog or cat!