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We got our Lab/Pyrenees mix (Macaroni) when she was 2 months old. When she wasn't even 2 years old, we learned she had congenital kidney failure, and a rare muscular disease called masticatory myositis. Trupanion has been essential in the level of care we are able to provide Macaroni. The customer service is excellent each time we call, and payment is prompt. Macaroni's health is unfortunately going downhill again, but because of Trupanion, we are going to do all we can so she'll be happy and as healthy as can be.

fast,and reasonably fair, although I wish that they paid for the Vet visit/ exam to administer the treatment as it was all the same thing/at the same time

Trupanion if very easy to deal with and extremely efficient, I would recommend them to any pet owner. Every time I send it a claim it is dealt with fast.

I decided to invest in pet insurance with my new pup after spending a lot of money on my pets in their elder years. I did it solely as a preventative measure for the future, not anticipating I would need to call on it when Dakota was only 1.5 years old. Dakota tore both her ACLs and needed TPLO (knee surgery) for both. The operation for each knee was to be over $3500. My first thought was honestly, "ok, good, I have insurance for her, but I am sure I am going to get screwed somehow with trying to claim both surgeries." The thought based on how difficult it has been with Human insurance, why would pet be any different? Trupanion blew my perception out of the water. Not only did they cover 90% of both surgeries, they made it incredibly easy to make the claim and I received consistent communication from them via email as to where my claim was in the process. And all wrapped up within 2 weeks (including check in hand). Plus, any time I did talk to a representative, they were beyond friendly and helpful. I have been recommending them to friends ever since (plus my vet)... She's a new dog to come (still healing) and set to be healthier than before the surgery. And I am not paying off my credit cards for the next couple years!

I was happy with the overall process. The one thing i don't like is that they don't include the consultation/exam/recheck fee as part of the bill, but i will just lower my deductible and it'll be even.

Overall we were very pleased with the service we recieved. They were quick to handle our claim and we received payment within a week of filing. They were also very good about answering some of our concerns when our payout total did not come out to what we expected. Our only disappointment was to discover that the taxes we paid for our pet's care were not covered. That was not clear in our printed policy that was sent to us. It is on the website, but not easy to find. That should be made more clear and notices should be sent out. They did cover 90% as promised, but before taxes.

Monty found us late last summer. He was just a little kitty but he had a wonderful temperment. Since I already had two cats, I was a little leary of taking in a new "free" kitty. However, he wouldn't take no for an answer. We noticed that his paw was swollen and he was limping. I took him into my vet and had him treated. The Cat Clinic North urged me to think about insurance for him. I had never taken out pet insurance in the past and I had delt with some extensive vet bills in my time so I gave Trupanion a try. Then Monty developed some skin problems. It is worth every penny I have spent on premiums. They work closely with my vet, my vet has helped me out with every claim and I was delighted to get reimbursed for over $1,200 quickly and without any hassles. I can't praise this service enough.

Great job Trupanion

My lab, now at 7 started terrible itching and I could see he was destroying his skin. We took him to the vet, as I couldn't stand watching him so uncomfortable. The vet feels he has developed allergies, and suggested an allergy test. Didn't think twice about saying ' do whatever you need to do'. It was a $690 bill for testing and meds. We are still waiting for the results but within 2 days, I received an email, and 4 days later, received my check. I know Whatever it is, I don't have to worry about cost!

The bones in one of Bella's legs did not line up properly after she injured herself. The surgeon had to brake the leg in one place, cut a wedge out of the bone and then reset the leg with the bones properly aligned