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Verified January 20, 2022

High hopes, but so far disappointed with Trupanion

I know that Trupanion has a very positive reputation, but there were a few things we weren't expecting as part of the enrollment process. The first was that the cost for our crossbreed dog is more expensive than either of the two breeds she is made up of combined. In fact, the cost is exactly the same as for a medium mixed breed dog, but she will actually be a small dog (under 20 pounds), so we couldn't figure out exactly why the cost was so much higher. I reached out to a customer representative at Trupanion to ask about this, and she explained that there are many factors that go into deciding the cost for each breed, including how many claims are filed for the breed. The crossbreed that our puppy is is still very new. I think there are probably very few people who have this dog breed with Trupanion insurance. So it seems odd that the cost would be based on such few examples of the breed, and I think it's more likely that the crossbreed of our dog is misclassified as a medium mixed breed. Another thing that was disappointing to us about the Trupanion process was that we did not know before we signed up that there was a 30 day waiting period for illnesses. We had been looking at the Trupanion website for weeks before actually signing up and requested a quote during that early time period. We are getting a new puppy, and we want to bring her to the vet soon after we get her, but now we feel as if we need to wait a bit longer before she goes, because we don't want her to be diagnosed with a condition at her first appointment and have it not be covered. If we had known about the 30 day waiting period, we would have signed her up earlier. I think it could be helpful if the information about this is more prevalent on Trupanion's website, and it might even be advantageous to send reminder emails to people who have submitted the form for a quote letting them know that signing up earlier is better. We compared Trupanion with a number of different pet insurance companies and chose it for it's strong coverage and reputation. We hope we will be happy with it, but these first impressions have made us less comfortable.

Insurer: Trupanion

By:

Useful

Verified January 20, 2022

I recommend Trupanion almost daily it seems.

I recommend Trupanion almost daily, it seems. The peace of mind offered in treating my dog through pretty serious illness is not something I take for granted. Service is fast, helpful and humanized. Seriously, some of the companies who tout themselves as ¡§the best¡¨ for whatever they do should take a page from Trupanion¡¦s book.

Insurer: Trupanion

By:

Useful