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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

10

out of 10

Easy Transaction

The claim was handled very efficiently and paid promptly

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9

out of 10

yeast infectiion/ear

there have been several claims from July thru present. they have all been processed in a reasonable time frame and each and every claim was acknowedged. also, any phone inquiries I had about coverage were satisfactorily answered
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Australian Shepherd
  • AGE OF PET: 1 - 8

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9

out of 10

Best customer service!

Trupanion is a great company that offers great service. I definitely feel like I have gotten my money's worth, and feel so good that I can give my dog the best health care because now, with Trupanion's help, money is not much of an issue.
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Labrador Retriever
  • AGE OF PET: Under a year

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8

out of 10

Some Problems but Customer Service is Excellent

First they lost the claim I sent it, but I am hoping that is not ordinary practice. They did, however, quickly go through the claims process once they finally figured out it was lost. But apparently the bills I receive from the vet have to be very precise since. For example, after my dog was injured, my bill stated $50 for prior service, which was the vet examining the injury. However, since they assume it's a prior balance owed, I now need to figure out how to get my reimbursement. I don't much care for the reimbursement process and wish that the process resembled my own insurance. Aside from that, they are always extremely friendly, seemingly concerned and very helpful.

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4

out of 10

time for resolution took very long time

Claim took almost 2 months to be resolve for a small amount of under $100 in the process I was mistakenly charged for a deductible amount when my account had a $0 deductible policy. I was disappointed it took this long. Although they were able to correct the issue, I feel the time that it took was too long and it was not what I expected.
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Siberian Husky
  • AGE OF PET: Under a year

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9

out of 10

pleasant and prompt

I found everyone very kind and polite. My claim was dealt with quickly and efficiently.

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10

out of 10

GREAT !

I HAVE A CHIHUAHUA, WHO WAS DIAGNOSED WITH LIVER DISEASE. TRUPANION CAME THROUGH WITH THE CLAIMS AND PAID PROMPTLY. MY DOG GOT EXCELLENT CARE AND PAYMENT CAME THROUGH WITHOUT WORRY. GREAT INSURANCE.

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8

out of 10

Friendly informative staff made our claim easy!

Trupanion staff was very friendly, informative and quite helpful in the details regarding the handling and processing of a claim. They kept me posted via email, as to the status of our claim throughout the entire process and provided answers to all my questions as well as a clear explanation of what was and was not covered. Thank you again!
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Labrador Mix
  • AGE OF PET: Under a year

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10

out of 10

I can't say enough good things in one line

I am astounded that an insurance company can be so pleasurable to work with! Trupanion has far exceeded all expectations that we've had. We have a boxer that had a leg injury and they have been the easiest and most helpful group of people that we could have hoped to work with. We will insure all of our pets with Trupanion and although we hope to never have to use them...we know they will be on our side when we do need to use them.

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8

out of 10

Excellent plan, friendly staff, can be tricky..

Honestly, the plan is amazing, probably the best available in Canada. I work at a vet and I do recommend this plan to clients because it's simple. But, if you start with a deductible and then change it to nothing, they can give you a bit of grief as they will try to relate the issue back to when you had a deductible. I understand that it's because they have had a lot of fraud, but it can be frustrating. In the end, I don't regret choosing Trupanion, and I still recommend them. The plan is amazing, and you are reimbursed quite quickly.

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