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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

9

out of 10

quick processing

For a first claim it was processed very quickly and trupanion was very good about keeping me informed of how it was going. Payment arrived days after claim was finalised. My only disappointment is that the rates for all 3 of my pets went up $5 each immediately after. Not sure if this was a coincidence and rates were increasing anyway but it certainly took a wee bit of shine off my experience.

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9

out of 10

Fantastic service!

Very speedy service, no complications, fast reimbursement.

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1

out of 10

Trupanion WILL raise your rates as your dog ages.

You will start out with a low "Guaranteed" premium. Once your dog starts to age the rates will go up about $10/year. Even if your dog has been healthy its whole life.
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: Over 8 years

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10

out of 10

All representatives were very helpful.

Your service is wonderful...My one question is when you bring an obviously sick pet to the veterinarian, why is the exam to determine what is wrong with your pet not covered. I was not bringing our pet in for a wellness visit.

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9

out of 10

Very Good

Trupanion has been very good in helping us with our claims. They have answered our questions, provide simple to use forms, and issue claim checks in a reasonable amount of time.
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Wirehaired Pointing Griffon
  • AGE OF PET: 1 - 8

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10

out of 10

Take's the worry out of Pet Health Care

No Worries, easy submission, received prompt friendly and compassionate telephone service, email responses and followup. I would never be without Pet Insurance! and Trupanion was everything one needs when your Pet is sick.

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5

out of 10

Frustrating experience

My first claim experience with Trupanion wasn't the best and I really don't think I'll keep it much longer. My French bulldog needed an expensive procedure so the rep told me to get a pre approval. Great, I thought, this will speed things along. Well, it didn't quite go like that because she didn't ask me for all the paperwork involved to get the procedure approved. So the day before the surgery I still didn't know they would approve it and if she would have requested all the paperwork involved instead of just sending me a form it wouldn't have been so stressful. Now they're raising my rate and I've only had them for a year and just filed that one claim. When I called to find out why the rep really didn't sound like she knew what she was talking about. I asked to speak with a supervisor and she said it would take 2 days for someone to be able to call me back. 2 days? What kind of customer service is that?
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: French Bulldog
  • AGE OF PET: 1 - 8

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10

out of 10

Trupanion Excellent

Trupanion was so easy to deal with. I called in twice, once before we went to the Vet with Sarge and after when I was ready to submit the claim forms. Both folks I spoke to were truly caring about Sarge, his illness and that he would be OK. Also that I had everything I needed. We were traveling at the time so offered lots of options to help with the process. Sarge needed tests and medication and it was all covered. our claim was acknowledged as soon as they received the paperwork. The cheque to cover the expenses was waiting for us when we got home. And YES Sarge is feeling better. So pleased we got Trupanion.

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5

out of 10

surgery

my dog was approved for surgery at primary vet. when vet saw the extent of the injury,thankfully he said he was not qualified to do the surgery and sent us directly to trauma vet. trupanion did not want to pay because they had not approved for this vet to do surgery. thank God we didn't answer cell phone as we were driving and kept on to trauma vets office. we waited 41/2 hrs, with tru panion and the vets office telling them how badly she needed the surgery. they kept refusing, but after 4 hrs they relented and ok'd the surgery. we were all at our wits end by then. I am torn as to whether I would recommend them to anyone because of this. but they did ok surgery and gave me the amount I would be paying right away, so that was a positive in their favor.
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Cocker Spaniel
  • AGE OF PET: 1 - 8

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10

out of 10

Incredible Service When I Needed it Most

I cannot say how grateful I am to have found Trupanion Pet Insurance. I adopted a rescue dog who quickly became the love of my life and I don't know what I would have done if I hadn't had Trupanion. About six months after I adopted Tulip, her back went out and over the next year, I received thousands of dollars in vet bills. Trupanion paid 90% of everything that was covered and direct deposited it into my bank account within a couple weeks. The process couldn't have been any easier. Not only did they do what they said they would, but I received emails from them asking how Tulip was doing and thanking me for taking such great care of her. Each time I called their office and spoke to someone on the phone I was always asked how she was doing in a genuinely caring voice. I recommend Trupanion with my highest possible recommendation!!!!

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