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1

out of 10

Taxes Not Covered

When purchasing this product no where did they say taxes where excluded in their list of items not covered. They say they cover actual vet costs. Well my vet costs included taxes. So I only received 77% of my bill. I only found out about the non tax was after submitting a bill. Prior to purchasing the policy there was no information about this. Otherwise I would have checked others that DO cover taxes and cover 90% up to $20,000. I feel this is an issue for the Financial Services Commission. Out of $10,000 bill I received back $7000.00. What do others think? Do your homework about everything. In Canada we pay taxes on everything! If its not excluded then it should be included. Sneaky sneaky!
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: German Shepherd
  • AGE OF PET: 1 - 8

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10

out of 10

Fracture Radius

Our 5 month old puppy broke his leg running up deck stairs, and we had to get him to a vet for a review and casting. We were out of town when he had this accident, and Trupanion was great with understanding the multiple vet visits. They were fast on contacting us upon receiving, processing, and accepting the claims. Poor pup! He's been so good and on the way to recovery not needing surgery yay. Thank you!
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Golden Retriever
  • AGE OF PET: Under a year

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8

out of 10

Pretty Pleased, tiny bit annoyed :(

The very first claim I had to file with Trupanion went without a hitch. I am also an employee at my animal clinic so therefore, I get a discount on services as well. Being an honest person, I turn in my claims AFTER my discount has been applied, so really, Trupanion also benefits from my employee discount because ultimately they are not having to pay out as much as if I were a regular client at said animal clinic. That being said, this second claim I turned in has been a little frustrating. I can't complain about the amount paid, but I feel that it took way to long to process my claim and far too many phone calls to my clinic to "verify" charges. I feel like there was a lot of "nit picking" when the company is already saving a ton of money from my discount. I really felt like they were trying to get out of paying for some things because of my employment status. This experience was completely different from my first experience and it left me feeling jaded and disappointed. Overall, I would still recommend them to other pet owners.
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Boston Terrier
  • AGE OF PET: 1 - 8

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1

out of 10

BEWARE! THEY INCREASE PREMIUMS AFTER A YEAR

BEWARE!!!!! THEY DRAMATICALLY INCREASE PREMIUMS AFTER A YEAR! As many others have posted on this site, I joined a year ago and have seen a 40 % increase on my premium at the end of my first year. I have a mix breed hound under 2 years old in West Hollywood, CA. When I joined, I had read about similar complaints on this site, so I questioned the woman selling me the policy about these possible increases. She assured me that rate increases happen very rarely and are never very much. She told me not to worry about this. Stupidly, I listened to her. Supposedly, they only do this very rarely and are catching up to medical costs in my area - however, you can see similar postings about this complaint from every year, from all over the place. Clearly this is a systematic bait and switch. I just spoke to them and their attitude was there is nothing we can do. Supposedly, some outside group knows this info a year ago, but they only find out 30 days before the adjustments. Obviously they should try to get this info earlier, so they can alert new customers of dramatic increases that might happen the next year. Once you join an insurance carrier it is very hard to switch carriers. Anything that has happened to your pet with the previous carrier will be considered "pre-existing conditions" and will not be covered by your new carrier. While everyone at Trupanion is nice on the phone, I feel completely defrauded. They can increase my premiums as much as they like with no rea

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10

out of 10

Medical Insurance for my Dog

My Dog, Navada started to display what appeared to be some respiratory issue that started to be short occurances but soon it became more frequent. I took her for an exam and this required xrays and they were sent to a specialist. No issues or concerns were discovered so that was a relief. Her symptoms cleared up a few days later after the vet advised to keep her near a humidifier or take her in the shower room to be exposed to the steam. Seems to of addressed the issue but Trupanion was excellent in supporting us and the process and commmunication is excellent. Great Customer Service, very happy with Trupanion's service and coverage for my two GSD's.
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: German Shepherd
  • AGE OF PET: 1 - 8

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10

out of 10

Fantastic - Couldn't be happier

This was the first claim I ever submitted so Trupanion required my cat's entire medical record from all (3) veterinarians who had ever seen her. Her emergency treatment for ingesting my prescription medication was on March 15 and the reimbursement check from Trupanion was in my checking account on March 25. My medical insurance should be so fast!!!
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: American Shorthair
  • AGE OF PET: 1 - 8

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9

out of 10

happy with process

we have had several claims with trupanion and have been satisfied with the response they have provided. we have more than one dog so it is expensive on a monthly basis but, i would recommend if you have it in your budget.

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10

out of 10

Always a great experience with Trupanion

We have been with trupanion for 3 years since our dog was about 3 months old. They provided us peace of mind whenever he visits the vet. Excellent and prompt claim service. Definitely one of the best.
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Yorkshire Terrier
  • AGE OF PET: 1 - 8

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10

out of 10

Sophie's 2nd Claim

Second claim in short time. Handled promptly. Great service. Highly recommended.
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: Under a year

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10

out of 10

Very satisfied with prompt handling of claims

Trupanion covered exactly what they said they would cover in a timely fashion. Overall very satisfied with the handling of our claims

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