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Verified February 05, 2022

Clarification of information.

I looked online for information when I got the recommendation from my vet and filled out the forms to apply including my card info but when I submitted it put me back to enter more info without a msg. I then called and Brian helped me through it and answered my questions so it went through. I chose the most popular option but when speaking with another family member was given some info about their insurance called for clarification and received it. My confusion was the lifetime deductible. I understood it to be payable once but on checking am advised it is for each condition. Now I think I understand if my pup has two conditions that would be a deductible for each one. Perhaps an example like If your pup has a heart condition that's one deductible and if another condition occurs that would be another deductible. I had a detailed discussion with a lady by phone and I think I understand. It took 4 tries to get as much information to understand my policy. It really shouldn't.

Insurer: Trupanion Canada

By:

Useful
Verified February 05, 2022

Trupanion review

Informative didn¡¦t use hard sell tactics to get me to buy more insurance than I need. Have a few examples so that I clearly understand my deductible and was pleasant

Insurer: Trupanion Canada

By:

Useful
Verified February 05, 2022

Just very disappointed on my high deductible.

Just very disappointed on my high deductible... maybe I should have changed it as Mia has had many ailments . 5 years of insurance payments and still only back related issues confirmed

Insurer: Trupanion Canada

By:

Useful
Verified February 05, 2022

my dog had health problems for a long time i never had a problem with trupanion i would recommend them to any one with a pet

my dog had health problems for a long time i never had a problem with trupanion i would recommend them to any one with a pet

Insurer: Trupanion Canada

By:

Useful
Verified February 05, 2022

Easy Peasy

Pretty easy experience. Well explained.

Insurer: Trupanion Canada

By:

Useful
Verified February 05, 2022

Super easy and quick customer service was very helpful too

Super easy and quick, customer service was very helpful too

Insurer: Trupanion Canada

By:

Useful
Verified February 05, 2022

The agent that helped me was super kind and I already knew how great your plans are

The agent that helped me was super kind and I already knew how great your plans are

Insurer: Trupanion Canada

By:

Useful
Verified February 05, 2022

Signing up with Trupanion was a great experience

The lady who helped us sign up was extremely helpful and answered our questions with professional expertise and good humour..made our day!!

Insurer: Trupanion Canada

By:

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Verified February 05, 2022

Trupanion took the finanxial worry away from rushing my Standard Poodle in to the ER at 11pm on a Friday.

Trupanion took the finanxial worry away from rushing my Standard Poodle in to the ER at 11pm on a Friday. Thank you Trupanion

Insurer: Trupanion Canada

By:

Useful
Verified February 05, 2022

Very quick processing my claim.

Very quick processing my claim.

Insurer: Trupanion Canada

By:

Useful

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