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Great Customer Service Agents
Agent was helpful, knowledgeable, and covered all the questions I had. He made it easy to complete.
Insurer: Trupanion Canada
By:
Excellent customer satisfaction and Trupanion’s customer service is exceptional.
Excellent customer satisfaction and Trupanion’s customer service is exceptional.
Insurer: Trupanion Canada
By:
Very helpful
I haven't had a claim yet. Customer service has been great. Very prompt and helpful.😊
Insurer: ASPCA
By: Toni Smith
I just started with Trupanion and feel…
I just started with Trupanion and feel with there knowledge of the program and able to explain it to me sets my mind at ease in the event there is a problem with Stella.
Insurer: Trupanion
By: Matthew Pojar
Fetch Gets it Done
Fetch is expedient in reviewing each claim I submit. They communicate the status of each claim after they have received it ! I am satisfied with the receipt of money designated for refund from claim expenses.
Insurer: Fetch
By: Margaret
Slower reimbursement than before
I realize Pets Best probably has a lot of claims to process but it takes much longer than it used to to receive reimbursement. Probably isn’t an issue for some people but for someone on a fixed income it is. May have to consider another provider.
Insurer: Pets Best
By: Joan Berry
Extremely easy to use
Extremely easy to use. Everything was covered as promised in an effortless process.
Insurer: Pets Best
By: Jeremy Keys
Pets Best IS THE BEST
I absolutely love Pets Best insurance. Everything is easy to find on the website. I am able to contact customer service without any wait time and they are always friendly and helpful. I am comforted knowing I have this policy in place in the event something happens to my dog. I would recommend this to any pet owner. It is well worth the price.
Insurer: Pets Best
By: Suzanne Nordone
Overall Mostly happy
Overall happy with service. One slightly irritating and slightly sketchy quirk I noticed on my only claim last year however. Our vet participated in a rewards program that offers discounts on your total vet bill once you earn enough points. Once you get to a certain amount of points, you can get a $50 or $100 discount on your total bill. Figo processed the claim and wouldn’t reimburse the covered expense because they took that discount ONLY off the covered expense rather than the entire bill. Had it been more than $30 to gain, I’d have pushed harder to have it appealed.
Insurer: Figo
By: customer
Very knowledgeable and attentive staff…
Very knowledgeable and attentive staff that answered our questions while deciding which provider to choose.
Insurer: Figo
By: Melissa