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Great customer service.
Great customer service. No waiting in a long queue. Prompt payout for claim
Insurer: Trupanion Canada
By:
Have had some issues in the past
Have had some issues in the past
Insurer: Trupanion Canada
By:
I can’t express how much we appreciate Trupanion’s support for our dog Juno!
I can’t express how much we appreciate Trupanion’s support for our dog Juno! He was our everything! Juno was a yellow lab with a number of medical complications. He had spondylitis and a number of allergies. His medical complications were, at times, overwhelming. In the end he developed cancer at 7.5 years old, it was devastating to us. We had to say goodbye to our dearest family member.?? Trupanion will always be close to our hearts. They provided the best of care to our Juno. We are forever grateful and supportive!
Insurer: Trupanion Canada
By:
I think you are wonderful.
I think you are wonderful.... fair. You have paid for a lot of Hershey's expensive hospital stay, and continue to pay 90% for his meds. I'm 100% satisfied with your service.
Insurer: Trupanion Canada
By:
it is almost perfect but not 100% they should have an option to include examination fees
it is almost perfect but not 100% they should have an option to include examination fees
Insurer: Trupanion Canada
By:
It took over a week to get the email that the claim was submitted.
It took over a week to get the email that the claim was submitted. Not sure if it was the pet hospital or Trupanion but it was disappointing to see.
Insurer: Trupanion Canada
By:
OftenTrupanion will pay the vet directly rather than paying out of pocket and then waiting for reimbursement.
Often,Trupanion will pay the vet directly, rather than paying out of pocket, and then waiting for reimbursement.
Insurer: Trupanion Canada
By:
Prompt pleasant service Always a positive experience.
Prompt pleasant service, Always a positive experience.
Insurer: Trupanion Canada
By:
Quick response was truly appreciated as the total cost was high for our available income.
Quick response was truly appreciated as the total cost was high for our available income. Hopefully I filled out the proper direct deposit form so that we receive the refund quicker and the vet is willing to wait for payment from you. Overall very good.
Insurer: Trupanion Canada
By:
Simple process.
Simple process. Claim submitted by vet clinic. Notification from Trupanion came quickly as did payment.
Insurer: Trupanion Canada
By: