Price Satisfaction

Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.

21,094 total


November 12, 2020

I have been paying for the past 3 years and have only gotten around $40 back.

I have been paying for the past 3 years and have only gotten around $40 back. While I'm happy that it indicates that my dog has been pretty healthy, I've had some pretty steep vet bills that haven't been covered. The cost has gone up by quite a bit and now the deductible can only be raised and not lowered...the flexibility had been a real plus.

Insurer: Trupanion

By:

Useful
November 12, 2020

Monthly payments are a little high.

Monthly payments are a little high.

Insurer: Trupanion

By: James

Useful
November 12, 2020

Carrin S

The representative Madelane was very informative, friendly, polite without being pushy . I like the idea that my vet recommended your co. The process was very easy and there was a good selection of options when choosing the policy

Insurer: Trupanion

By: Carrin

Useful
November 12, 2020

simply the best

first time experience dealing with the claim service and hopefully my last. the only reason i say that is because my dog is not only a part of the family as if he walked on only two legs but is also our best friend and a true companion and therefore hope nothing else will happen that we have to have him taken to the vet for treatment. trupanion was simply the best financial act i have ever considered and would beyond a doubt recommend them to anyone that has a pet

Insurer: Trupanion Canada

By: Joan

Useful
November 12, 2020

While I understand that costs go up I was totally shocked by the 50% increase in premiums this year.

While I understand that costs go up, I was totally shocked by the 50% increase in premiums this year. I have paid into this plan for 8 years and only collected once approx. $300 when I had to take my dog to the emergency from bee stings. I feel like I am having to pay for other dog's ailments even though mine is healthy.

Insurer: Trupanion Canada

By: Ruth

Useful
November 12, 2020

Good insurance but expensive without some basics covered.

Good insurance but expensive without some basics covered.

Insurer: Trupanion

By: Carol

Useful
November 12, 2020

Missing important health coverage

I like Trupanion but it takes quite some time and effort to gather all the documents, scan them, and send them digitally. Also, my dog has severe anxiety and it is not covered under the plan. Ridiculous. My dogs mental health absolutely affects his heart, allergies, nervous system, skin and coat... as well as digestion, when he eats our couch because he is so anxious to be left alone. You need to adjust your basic plan to take into consideration any condition where the animal is taking Rx medication to try and manage the symptoms. Please reconsider your stance. Thank you.

Insurer: Trupanion

By: Maryann

Useful
November 12, 2020

It was such an easy process!

It was such an easy process! I emailed Trupanion with my invoice and they took care of the rest. I highly recommend Trupanion!

Insurer: Trupanion

By: Edward

Useful
November 12, 2020

I've been a customer for 4 years and every year our monthly payment has gone up but this year it went up $13 dollars.

I've been a customer for 4 years and every year our monthly payment has gone up but this year it went up $13 dollars. And you claim it has nothing to do with my pets age or health condition but its very ironic that I met my deductible this year and now I am getting my monthly payment increased. Will not be using trupanion again for my next pet.

Insurer: Trupanion

By: Amy

Useful
November 12, 2020

Trupanion is Excellent!

Our experience with Trupanion is always excellent. We tell every person we can about how great Trupanion is! They are quick with reimbursing claims, their call staff is always helpful and patient when we have questions, and the option to pick the type of coverage we want makes it affordable for everyone. We could not continue to give our pups the best treatment without Trupanion!

Insurer: Trupanion

By: Lisa

Useful

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