Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,413 total
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Cancer - they saved his life!
I've had three dogs insured by them. One was diagnosed with cancer in 2020, and without healthy paws pet insurance I would nto have been able to afford the treatments. They saved his life (and mine!). You don't think about health insurance until you need it. The best time is to sign up today to lock in the best coverage you can afford. Trust me, over the life of your furbaby, you'll be glad you did!
Insurer: Healthy Paws
By: Daniel
Great service and processing of claims
Thanks for processing my claim quickly and covering much of the dental costs of our Yorkie. Definitely recommend all owners get pet insurance.
Insurer: ASPCA
By: MARTIN
No Hassle Efficient claims
I have claimed 2 times for my French Bulldog in the last 3 years. Both times I submitted the claims were reimbursed extremely fast. The first time our dog was suffering with pancreatitis. Sent off $1200 with all the appropriate documentation fro our usual vet and was reimbursed with no issues what so ever within a week. Just had another very large claim Dec2023. Total was over $12k due to emergency cervical spine disc removal (IVDD) at an emergency hospital by a team of veterinary neurologists. Again I submitted all supporting documents and within a week I was reimbursed the amount based off my policy limits and deductibles. No hassle no problems. My monthly premium is not outrageous and have never had any trouble at all with my Pets Plus coverage. I would absolutely recommend them.
Insurer: Pets Plus Us
By: Tami
Run, don’t walk, away from PetsPlus
After reading reviews and the responses from the PetsPlus company, I immediately tried to cancel my new policy. The 1 800 number for Canada does not work - tried 3 times over the last 10 days. 3 emails sent over 1 and a half weeks have gone unanswered. However, the first payment for the policy was withdrawn from my bank account 2 days after I set up the policy. Clearly, money not service and the health of pets is the company priority despite all the sugary sentiments expressed about love of pets.
Insurer: Pets Plus Us
By: Lynn
Our experience with PetsPlusUs
This company has been very helpful with the insurance for our dog's, Charlie's, health issues. I do find that speaking with a representative is much more satisfying and efficient than using e-mail or on-line chat. Having the ability to pay directly to the vet for major bills (2 surgeries) has reduced stress levels for me to just worrying about the dog, not about how to be able to pay. the PetsPlusUs team has been great to work with. I would recommend that getting the Accident and Illness Plan rather than just an accident plan is well worth the additional cost.
Insurer: Pets Plus Us
By: Cathy
Emmett
Great pet insurance, not only for ease of having pet protection, pet surgery, and knowing pet will recover at home and also ease on us financially as we are retired and not worry about costs
Insurer: Trupanion
By: Richard
Ms.
I have been so happy with Met Life. It's easy to submit a claim and it is processed quickly. The emails from them explain the payment and how the claim was processed. I got this insurance when I adopted a 13 year old kitty from the shelter in March 2020. She developed a lot of issues and needed daily medications. I just had to put her to sleep the 2nd of January. A very sad day. I received a beautiful card from Met Life. They are very caring staff. I can't say enough good things about them.
Insurer: MetLife
By: JUDI
Totally worth the small monthly fee.
Great company. Super fast turn around time for reimbursement. Fantastic customer service. Was a lifesaver the first few months of our “I love to eat socks” bernedoodle. And the one time only annual deductible is a great benefit.
Insurer: Healthy Paws
By: Rachel
Fetch by the dodo promises not kept
I had four Senior dogs. I started out with an annual deductible but for some reason it turned into a per condition deductible after underwriters were changed I complained but I let it go. Then one of my babies was misdiagnosed and it took three vets to figure out that she had a tumor on her spleen which was taken out and fetch did pay all the claims which I was grateful for because I had unlimited annual limit so I felt comfortable with submitting claims. When renewal arrived Tinker's policy was downgraded by 50%. No longer did I have unlimited I had a $15,000 annual limit $500 per condition deductible and only 70% reimbursement. No explanation just a congratulations your policy has been renewed but changed .Tinker died 2 months later.After tinker's death I have been very careful about putting claims and nervous every time renewal comes around .So this year I decided to only put claims in for regular chronic treatments acupuncture and cold lazer and nothing else. I emailed fetch eight times during the year asking if I was within the limits and if they could tell me the formula for downgrading -no response. So I called up December 11th and spoke personally to an agent asking them to look at the three policies I was told by the agent that all the policies were good and that there would be no changes for renewal I did not have to worry or consider downgrading their policies myself which I would have done to avoid downgrading. I was relieved , however; January 16th came around and I received an email and lo and behold one of my pups policies was downgraded! Once again congratulations but no explanation and a number to call if I wanted to discuss my options the number was an auto nation's parts department number! I called the next day and was told matter of factly suck it up or cancel the policy there was nothing that can be done there was no financial ombudsman to call or speak to no review department nothing. I asked to speak to supervisor and I inquired the chances of her policy being downgraded even more if I use it like I used it 2023 he told me he did not know that was not his department but yet he was the supervisor .He kept on repeating cost to loss ratio her premiums were low that's why she was downgraded thing I can do. But we kept the $25,000 limit annual limit which means nothing because if I use it they will downgrade me. I had unlimited on tinker and I was still downgraded so they are annual limits mean nothing. Her premiums are now even lower than they were before so the risk of downgrading is even greater if I use the strategy I used last year of just using it for acupuncture and cold laser. So I am warning pet parents if you use the insurance for claims to save your dogs or cats life be prepared that next year your policy is going to be double or quadruple like it was mine or be downgraded.I paid almost $11,000 last year for pet insurance for my three dogs who I love with all my heart and I was rewarded by a kick in the butt. Oh yes! They did renew my two older dogs because I pay $4,000 each for them. But that's no promise that next year if I use it they will downgrade them too when they need it the most.
Insurer: Fetch
By: Lori
Rising Premiums but So Far Good Coverage
I was incredibly frustrated recently due to seeing my premium rise in cost in rapid succession, especially after moving to Ft Lauderdale. I never thought my pet insurance would reach car payment status, and I’ve been a loyal customer since 2017. I want to love TRUPANION and they recently did pay a good portion of my last vet bill, but I honestly have no other insurance company to compare it to, and I think all pet owners would pretty much do anything for their pets. I believe the real reason of rising premiums is the amount of people that have recently become pet owners due to Covid, and they’re taking advantage because they know people have no choice but to have the insurance, and if that’s the case, why not boost the price while we’re at it because we have to pay more people to process your insurance money. With all that being said, TRUPANION is by far one of the easiest companies to work with, the least hassle I’ve ever had with claims processing and responses from any company, and they have covered a good portion of my claim requests considering my pet has chronic ear infections and bad allergies. I would definitely recommend TRUPANION due to the coverage, but I’d definitely make sure it fits your budget, because they don’t tell you when they’re raising the cost of your premiums, they just do it!
Insurer: Trupanion
By: Nino