Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,413 total
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Never had a claim paid and wish we’d never gotten insurance
Our premium has jumped to almost $300 per month. We’ve paid an insane amount over the years to not have a single claim ever covered. No phone number to call, just emails back and forth. Wish very much that we had never gotten insurance.
Insurer: Fetch Canada
By: Christine
Best Pet Insurance
I have had dogs all my life and have gotten insurance for them. By far, this is the best insurance to date. Starting a claim is super easy and my reimbursement goes right into her account. Yes, she has her own account so I can track how expensive she is :) Also, if you need to speak with a person, they are always very courteous and knowledgeable. I am not sure how anyone can give this company only a rating of 2. Some people just expect entirely too much from everything in life. Met Life will give you good value for your money and protection for your pet. Their rates of reimbursement are also much more comprehensive than other companies I have dealt with. I recommend them to all my friends with fur babies.
Insurer: MetLife
By: Millie
So worth it!
I am a big of pet insurance in general. Unless money is no issue for you, it is great peace of mind to know that you don't need to cheap out when your pet gets hurt or sick - you just do what needs to be done when you are covered with insurance. PetPlusUs in particular is easy to deal with, pays claims very quickly and has lots of options for you to customize your plan to fit your budget and risk tolerance. Highly recommend!!
Insurer: Pets Plus Us
By: Kathleen
Hanging in there
Trupanion has stood by our side over the past year and a half. Without them we could not have afforded to keep our pet alive. Their no limit policy is the reason I chose Trupanion as our insurer. It was a good decision on my part.
Insurer: Trupanion Canada
By: Richard
The Best!
I have been with Healthy Paws since 2017. I actually have 2 dogs. The other is a micro doodle. This insurance is amazing! My Ridgeback developed a disorder, which has led her to be on 2 medications. Without fail, every time I submit the claim, I am reimbursed within 2 days. She also had a dental cleaning, where they found a cracked tooth, which needed to be extracted, and they paid 100% of the $1400 bill. I am so pleased with this insurance.
Insurer: Healthy Paws
By: Nancy
Simply Amazing!!
I cannot believe I waited so long to look into pet insurance and I am so glad I have chosen Lemonade. My claim was reviewed so fast and payouts for claims are also super fast. Everything with the policy is easy to understand and if there is something that you don't understand, Lemonade is so wonderful in helping answer questions. They are patient with your questions and make sure you are satisfied. I would recommend Lemonade for pet insurance to anyone and everyone!!!
Insurer: Lemonade
By: Nicole
Happy
Very happy with Lemonade Ins. Our dog is a rescue and not knowing her past makes us nervous about her health. It great having the piece of mind to know we can take her to the vet without worrying about breaking the bank.
Insurer: Lemonade
By: James
METLIFE HORROR STORY
There was a near-death experience for my 4-year-old cat in January. I was fortunate to have planned ahead buying insurance for him. I regret buying it through MetLife. In order to verify coverage and the timing of claim settlement, I contacted MetLife and was told that that filing claims was simple, and that payments would be processed promptly. After nearly three months, I have finally got his $5,000 claim payment. The app gave the impression of being both user-friendly and informative at first; after all, it informed me that my claim had been granted and that my funds would be paid within days. On the first contact, there was some misunderstanding and the person gave the vague instructions to "check my mailbox" because they were unsure of where the payment had gone. Following a second contact, I was informed that additional documentation from his visit was required, which I promptly provided. On the third attempt, I was informed that the vet had made a mistake in his record regarding the timing of his last vaccine, even though he was experiencing an acute pancreatic episode. I was told to submit more paperwork that day to clear things up. The next call confirmed that the last instructions were in error and that the funds were en route. The next call was to clarify that it would take 45 days for the appeal to be reviewed. On top of the $10,000 vet cost, I have already paid about $400 in interest. The app provides inaccurate information and requires persistent follow-up, which significantly prolongs the claim process. It is their carelessness that has caused all of this, so I wish they would pay my interest charges. This has the potential to completely devastate someone's life.
Insurer: MetLife
By: Roxanne
Scam
Don’t waste your money. They will say everything is “preexisting”. I tried to make a claim about several things that had never occurred before and they said it was all “pre existing” they will try and correlate every issue with something in a past chart to justify their denial. Then they raise the prices drastically. I was paying $75 then they jumped it to $100. No claims ever covered, no change in health status. Just an unjustified price hike.
Insurer: Trupanion Canada
By: Meghan
Extended Waiting Period with MetLife Pet Insurance
It's been 15 business days since I submitted my claim to MetLife Pet Insurance, and yet it remains unresolved. My initial optimism upon enrolling in MetLife's pet insurance has been overshadowed by a frustrating experience with their claims process. At the outset, I was led to believe that claims would be processed within 5-10 days—a timeframe that seemed reasonable. However, I later discovered that this duration specifically refers to business days, a crucial detail omitted during enrollment. This lack of clarity left me feeling confused and increasingly frustrated. Furthermore, when attempting to file a claim for my pet, who had not required veterinary care in the past year, I encountered another obstacle. MetLife's requirement for a complete medical history spanning the previous 12 months was not communicated upfront, resulting in additional delays and complications. Contacting customer service for assistance yielded little empathy or support. Instead, I was informed that an extra 3-5 business days would be necessary to process the claim under these circumstances. Consequently, what should have been a straightforward process has stretched into a waiting game nearing 30 days. Such inefficiency is unacceptable, particularly concerning the health and well-being of our beloved pets. Enduring an extended wait without clarity on the claim's status is undeniably frustrating and stressful for any pet owner. In light of this disappointing experience, I have made the decision to sever ties with MetLife Pet Insurance. I cannot justify investing in a service that fails to fulfill its promises and lacks transparency in its operations. For prospective pet insurance customers, I strongly caution against choosing MetLife. Instead, I recommend exploring alternatives such as Nationwide Pet Insurance, which is reputed for its prompt and straightforward claim process. Learn from my mistake and select a provider that prioritizes efficiency and customer satisfaction. In conclusion, MetLife Pet Insurance's protracted claims process and inadequate customer service have left me deeply dissatisfied. Proceed with caution, as the frustration and disappointment may outweigh any potential benefits.
Insurer: MetLife
By: Bo