Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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The inception of the policy was anything but smooth
This policy was supposedly a VIP policy for costco members. They could not correct the address. Two phone calls placed to customer service resulted in wait times for over 8 minutes each. Hold times for info another 10 plus minutes. Received several emails asking for records and a waiver that would cost money for an office visit. This is probably the worst member deal at Costco. I have cancelled this policy by day 5. The representative would not refund the $15 enrollment fee. I could only imagine how awful the service would be after the 30 day mark. Shop around.
Blessing's Knee Surgery
When I initially chose to enroll with Pets Best, I was uncertain about the extent to which the policy would cover a significant claim. However, I was pleasantly surprised by the outcome. My dog, Blessing, required an extensive and costly knee surgery. Despite the high expense, the procedure was necessary, so I decided to put the insurance to the test. To my relief, the claim process was smooth and efficient, and I was reimbursed for nearly the full amount, minus the applicable deductible and co-insurance. I encountered no issues throughout the process and found Pets Best to be reliable and responsive in a time of need.
Best insurance for senior furbabies!
My household loves to adopt senior animals, but getting them health insurance can often be costly. PetsBest seems to be the one pet health insurance company that doesn't make health care coverage expensive due to the age of the furbaby. Filing claims is fairly straightforward, and they are pretty generous with how much they cover. Thanks to PetsBest, we can continue to spoil furbabies during their golden years without breaking the bank.
Name Should Be HartLESS
Like many others, my cats policies are being transferred from 24 Pet Watch to Hartsville and the experience has been an absolute horrible nightmare. Hartville has stated they intend to increase monthly premiums by 150% to 200% or more, literally doubling and tripling the price, and they have absolutely no problem in doing so, they are treating 24 Pet Watch customers like garbage, telling 24 Pet Watch customers take it or leave it and that they are doing us a favor, acting like we should be thanking them for taking over the policies and up to tripling the price. I'm terrified to find out what the claims denial process will be like because the experience with Hartsville has been a total nightmare. Their name shoudl be HartLESS,
Insurer: Hartville
By: Regina
Latest 2 comments
They tripled the premiums for my dog from $74/month to $255/month and since they don’t sent statements I didn’t notice until I saw my bake statement and it was too late.
Ditto! Horrible company! .
Happy Policy Holder
I was a naysayer about pet insurance after my experience with pet insurance about 20 years ago. A little over a year ago, after being prompted by my daughter, who is a vet tech, I did some research to find a company that offered policies for my dogs that I thought were worth the cost. I decided that Healthy Paws Pet Insurance was a reputable company that offered policies that I thought were worth the investment. I hoped to never need to file a claim but my English setter, Lola, ended up at a major university's veterinary hospital ER a few weeks ago. The good news is that Lola is now fine. The bad news is that her treatments in the ER and her hospitalization cost thousands of dollars. The other good news is that after filling a claim, which was easy to do, I received a check for a significant portion of the costs within a week. I am very pleased with my Healthy Paws policy and highly recommend them.
Insurer: Healthy Paws
By: Mark
Vida's Injury
My 5 yr old greyhound chased a rabbit into our fence and she fractured part of her upper jaw and displaced her canine tooth. Because it was a traumatic injury, the surgery cost was covered, even though it involved removing a displaced tooth and I don't have dental coverage. I was thankful for the payment.
Insurer: Pets Best
Veterinarian: Pilchuck Veterinary Hospital, A Thrive Pet Healthcare Partner
By: Losa
Quick and easy claims
My dog ate a sock and had a bowel obstruction so after a night of her vomiting we took her to the vet. I was at ease knowing that this incident would be covered by insurance and we could afford to do the best for Jewel. The process was fast and easy. I just took a picture of the receipt and uploaded it. We quickly got a response and the claim went through fast! I recommend PetsBest to everyone! Mainly as Jewel ages I have had to use it more and I know she will be around longer because we are able to afford her care!
A Distressing Story with a Happy Ending
We signed up our English Bulldog Vic with Pets Best more than a year ago when we took Vic home. He is a very happy dog with a gentle disposition. During his second annual PE this year, we reported to Vic's vet that he has been limping with both his hind legs, and more so with the left leg. The tests showed that Vic had torn ligaments on both his behind knees, and that an ACL surgery was needed right away before his condition worsens and becomes more painful. In early May, Vic had his ACL surgery, and it has been very comforting to us to see Vic's progress since his surgery, and how much the surgery has helped him be more active and a happy dog again! Now, we are mindful that ACL surgeries are very expensive, and so we were anxious about how much of our total expenses would be reimbursed to us. It took about a month for Pets Best to process our claim (we understood d that Vic's condition is not an ordinary one, so we did not mind the wait). The happy ending to this story is that Pets Best covered nearly all of Vic's surgery + hospitalization! Pets Best truly lives up to its name! If you are looking for a health insurance for your pets, PETS BEST is th way to go!
Best Investment in Your Dogs
"I have had great experiences with Pets Best. Through HGE, emergency visits and stays, cancer, allergies and more- once I met my deductible it paid what my policy states. I am looking to get it on a 3rd dog too. If you get a puppy, this is the first thing you should do...get a policy thorugh Pets Best. "
Pets Best Provides Stress Relief
I adopted a 3 year old large breed dog 5 years ago and I chose Pets Best Insurance after careful research. I have been more than satisfied with the ease of completing a claim, the clarity of explanation of benefits and the ease of receiving payment. As my dog ages she needs more and more healthcare and I am confident every time we go into the veterinarian office because I know I have the financial support from Pets Best. Such a stress relief for the family!
Insurer: Pets Best
By: Beth