Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Pets Best Insurance helped me save my beloved Doberman's life!
I rescued a Doberman 9 years ago and when I decided to get Health Insurance for him I signed him up for Pets Best. He had minimal health issues until 2020 when, out of the blue, he bloated. I was aware of the symptoms of the potential life-ending bloat condition and when he showed some symptoms late one night, I took him to the closest 24 hour Emergency Vet Clinic. When the Vet advised his stomach was twisted, he needed emergency Surgery and it was going to cost, I interrupted her and said "I don't care what it will cost, please just save his life". I had Health Insurance with Pets Best, the emergency Surgery saved his life and Pets Best paid for a large portion of the Bill. They have always been responsive and quick to pay for submitted Claims. As my Doberman has gotten older, the yearly Premiums have gone up which makes sense. Pets Best is always willing to talk with me at Premium Due time and discuss potential options to help lower the premium cost. I highly recommend Pets Best, they have helped me take care of my beloved Doberman ever since I signed up with them. I have recommended them to several friends who are also very happy with Pets Best.
Insurer: Pets Best
By: Kathy
Bait and switch: Reimbursement minimal, premiums inflating - seeking alternative care
Lemonades reimbursement limits have steadily declined in the few years I have had them, while premiums have been raised astronomically. I will be investigating alternative coverages with the intent to leave - due to premiums + out of pockets - minimal reimbursement, the annual cost of care is nearly double the amount I would pay for no coverage.
Insurer: Lemonade
By: Dan
Best Decision I Ever Made
I have had 4 cats for the last 17 years. Sadly I have lost 3 (2 were bottle fed from the same litter) over the years and my last girl is 17 and going strong. Needless to say the medical bills have racked up over the years. Last year my job offered us discounted pet insurance through our benefits and it was the best choice I ever made. Issues have been resolved every time I have contacted them. They have covered every claim I have put in, including my boys final medical bills to my girls prescription food. Only complaints I have is that I wished this worked like human insurance because you don't always have it to lay out ahead of time. I wish you could pay your premium and pay co-pays. Only other complaint I have is that it has been taking over two weeks for the claims to be processed. Which I understand, especially now that they are adding companies in. Other then that I have had nothing but good experiences.
Insurer: MetLife
By: Keri-Ann
Highly recommend
I've had my Cavalier King Charles Spaniel insured with Healthy Paws since his puppyhood. He's had several accidents and illnesses and all claims were paid promptly. Easy claims and review process. Highly recommend.
Insurer: Healthy Paws
By: Lynne
Ridiculously long time to resolve a simple claim
Took a month to resolve a simple ER visit for a suspected ingestion of a toxic substance. I had to go back to the clinic 2 times for more “info”. Wasn’t reimbursed for anything as it was all applied to the deductible. Any money you save on claims will be gobbled up by Pets Best. A complete ripoff.
Insurer: Pets Best
By: taizz
I company that not only goes above and beyond, they show that they care
I cannot express how satisfied I am with my experience with Healthy Paws insurance! I have 2 senior dogs with multiple health issues. Both pups have gone through various heath issues & surgeries over the past 5 yrs or so (seizures, spleen mass, cancer scare, diabetes, cataracts/blindness to name a few). Each time, Healthy Paws processed my claims within 1-3 business days (at most) and the reimbursement was in my checking account within 3-5 business days. If they have needed add'l info, they have contacted my vet themselves, which makes it seamless to me. Needless to say I have had numerous claims over the years and my premiums have only had a normal/expected yearly increase as they have a policy that incidents do not impact premiums. My monthly premiums are actually lower, sometimes far less, compared to my friend's premiums. During my pup's recent health issues, someone from Healthy Paws actually emailed me to express their sympathy for my pup's recent health issues and checking in to see how she is doing. I was very touched and could not believe an insurance company did this. Healthy Paws will absolutely be my pet insurance company for as long as I have pets. I highly recommend Healthy Paws!
Insurer: Healthy Paws
By: Carolyn
Easy, but took long to process
This was my first time submitting a claim. It was easy to get the SOAP notes required from my vet, and inturn email everything to the claims dept. The time frame for claims is just a little long. Maybe it was because I had to send 12 months worth of notes and bills. Now that they have all that info, hopefully next time the process will be quicker. I was reimbursed what was expected.
Insurer: MetLife
By: Kimberly
My Healthy Katniss
They have been very easy to deal with and responsive. Rates are very fair. We had one major issue with our kitty and submitting claims and getting payouts were hassle-free. A must have for your fur babies.
Insurer: Healthy Paws
By: John
Excellent and efficient two years in.
I had PetPlan/Fetch for 17 years or so and after they imploded switched to MetLife. I have had three young dogs covered by MetLife (including wellness), two of them since eight weeks and another I switched at around age five. MetLife has been very prompt at reimbursing and very good about reimbursing everything covered by the plan (read your policy!!!). The wellness plan has been a surprisingly great deal for us and seems to be the best of its kind in the industry. My five-year-old became very ill with lymphoma after a few months on the plan and they were still fantastic about covering the costs of her treatment and testing. They also covered an emergency visit ($1500) for extreme diarrhea and vomiting of one of my pups. Submitting claims is extremely easy. Reimbursement for straightforward, routine things like vaccines comes in about two business days, more elaborate issues can take up to two weeks in my experience. Submitting your vet's treatment notes yourself will speed the process along, but they will contact the vet and get the information if you do not. Policyholders have the ability to consult with a vet 24/7 through the app which can be super helpful if you need guidance on small things or to determine if you need to head to an emergency vet. We had only one issue with them and that was after my five-year-old died. I had had her and my pup on a "family plan" and when she died, I was not informed that the plan would be rewritten to a single plan, and thus I had to fulfill my deductible again. But overall, we have been extremely happy with MetLife, and highly recommend them if you have the ability to front payment for treatment until you are reimbursed..
Insurer: MetLife
By: Roo
Double knee surgery
I can't say more about Pets Best Insurance. They not only provided coverage for a genetic issue but they paid the claim within a week after submitting it. The app makes it super easy to submit claims. I am so happy with them that I convinced my aunt to get insurance for her pet. This is a great company. I am used to people insurance and thought they would pre approve the surgery. That gave me a little cause for concern, that there would be some loophole the company would find to not pay me, but I was completely wrong. They went above and beyond to get me reimbursed quickly.
Insurer: Pets Best
By: Laina