Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Premium increases are insane
I've had my cat covered for 11 years and in that time my premiums have tripled without a single claim. She's been healthy the whole time and yet it went from $50 to $150 per month. Save your money and put your premiums in a savings account, at least then you'll have the money for your pet when needed and the savings account won't deny your claim based on some bs loophole they use to deny claims.
Insurer: Trupanion Canada
By: Brad
Painfull Experience but Recovering and Free of It
Our 8 year old female Schnauzer was experiencing abdominal pain two weeks ago. She was initially diagnosed as having a Pancreatitis flair up but after further testing it was determined that it was Hyperlipidemia. Our insurance coverage made the situation more manageable financially. With the medicine prescribed to support her liver and gallbladder as well as her prescribed low fat food, she is hopefully well on her way to a full recovery.
Insurer: Pets Plus Us
By: Fred
Worst investment!
This company basically just steals your money every month for the premium and denies any claims you make, regardless of what they are. My dog had an ear infection, a fluke accident, and they denied the claim because they said it was a pre-existing condition. I don't understand how an ear infection is a pre-existing condition and even had my vet write a letter stating the exact cause of the ear infection and how it just happens in dogs from time to time, it wasn't caused by anything he's ever had previously and they denied both my appeal forms. They are greedy, won't pay for anything, and make the entire process horrible. There is no one to even call about discussing a denied claim, their call center doesn't know anything and can't give you any information as to the reasoning for the denial. They said there is no way to contact the appeals team directly which is just ridiculous. Do not get insurance with them, they deny everything and do not care about your pets, just making money off of you.
Insurer: Pets Best
By: Ryle
Scammy behavior when you need help
I’ve been with pets best for years without filing claims. 2 years ago I filed a claim when my dog got an auto immune disease. Not only did they fight me every step of the way to get reimbursed but now they double the monthly cost every year. It takes months to get reimbursement and now I’m stuck paying either $300/month for one dog who is generally healthy or cancelling altogether. They seem great at first but like all insurance companies, in the end all they want is a profit without having to pay out.
Insurer: Pets Best
By: Laura
How is this legal?
After eight years as a Pets Plus Us customer, I'm incredibly disappointed with the recent changes and lack of communication I've experienced. What started as a reliable insurance provider for my furry friend has transformed into a frustrating and potentially predatory service. The initial shock came when I noticed a premium didn't come out of my bank account. Upon calling Pets Plus Us, I was informed that my policy was discontinued and I hadn't opted into their new coverage. The problem? I never received any notification of this significant change. This lack of communication alone is unacceptable for a long-standing customer. However, the real issue lies in the details of the new plan. I was offered a policy with drastically reduced coverage – a drop from $5000 per incident to a mere $3000 annually total. This represents a massive decrease in protection for my pet. To add insult to injury, this downgraded coverage comes at a higher price, nearly $30 more per month than my previous policy. When I raised my concerns with Pets Plus Us, I was essentially told that this severely limited plan was my only option. Furthermore, they informed me that if I chose to explore other plans or insurance providers with better coverage, any prior vet visits – even for common issues like vomiting or accidental ingestion – would be considered pre-existing conditions. This is a blatant attempt to strong-arm loyal customers into accepting a subpar product with significantly reduced benefits. This tactic feels incredibly disingenuous and borderline unethical. To penalize customers for exploring better options after unilaterally changing their policy is a terrible practice. It leaves me questioning the integrity of the company and its commitment to its customers. My loyalty of eight years has been met with a complete lack of transparency, a significant reduction in coverage, and thinly veiled threats. While I understand that companies can change their policies, the way Pets Plus Us has handled this transition is deeply concerning. I'm left wondering how this is even legal, and more importantly, I'm incredibly disappointed that this is how Pets Plus Us treats its long-standing customers. Be warned: what appears to be a reliable and trustworthy insurance provider can quickly become a source of frustration and financial burden. I highly recommend carefully reviewing your policy and exploring all available options before committing to Pets Plus Us.
Insurer: Pets Plus Us
By: Jonathan
Latest 1 comments
Experienced the same thing and am so sorry to hear this happened to you as well!
Pets Best is the BEST
Big thanks for allowing peace of mind during a rough year with cancer and recovery with our sweet boy. I recommend everyone have pet insurance and Pets Best was amazing.
One of the better pet insurers
We have a large senior dog who has been pretty healthy all her life but recently had several issues. Healthy Paws has been very good. The premiums are not cheap but particularly in the senior years, the bills add up quickly and Healthy Paws has paid almost everything I have submitted, and most importantly the big bills. I was surprised that the actual vet visit itself (the actual consultation) is not covered but in their defense t is clear in their documentation upfront. Just be sure to sign up when they are puppies otherwise any “preexisting conditions” can cause claims not to be paid later.
new puppy
A new 10 week old puppy and my first experience with pet insurance. New puppy well exam and started required shots. This was affordable and so very easy to submit claims. I received my reimbursement within the timeframe stated,
Insurer: Pets Best
By: Donna
Thank you Healthy Paws !
We are so thankful for Healthy Paws Pet Insurance ! We’ve been using them for the past 9.5 years for our Bernese Mountain Dog who will be ten in May! We credit his longevity to Healthy Paws as he’s unfortunately required multiple surgeries over the years. Healthy Paws has stood by his side each time and we are so grateful for them. We love our pup so much and we are so thankful Healthy Paws does too. Cannot recommend them enough!
Such a relief!
Vet bills stack up fast. Last year I lost my other cat, and the last thing I wanted to worry about during that time was the bills. This year my other cat got sick, and knowing I was covered just took so much of that extra stress off so I could focus on the important stuff. Submitting my claim in the app was super quick and easy, it was approved faster than I expected, and the explanation of benefits left me with no questions. This was my best Grownup Decision yet! By the way, go for the higher premium. $60 a month for a $250 deductible is absolutely the move. I hit my deductible as soon as the doctor ordered labs. 100% worth it.