Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
20,816 total
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Good until they decide to discontinue your insurance and provide you with a new one that is triple the price and way less coverage
I've been a customer for over 7 years and suddenly and coincidently after my dog has been needing reimbursement for illnesses, they have discontinued my insurance and will only provide me with one that is 3x the price and with way less coverage. Before this change I was paying $50 a month for $1500 per illness/accident. Now they have offered me with $160 a month for $3000 max a year. I cannot change this plan without my dog's current conditions being excluded (what I need the insurance for). I cannot switch providers because my dog's current conditions will not be included. If I were to sign up with the same company for the first time I would pay $170 for $7500 yearly coverage. The kicker is that they knew in December that this was going to happen - before my dog's issues - but only told me in February, 1.5 months before I get to decide if I want to continue coverage. Needless to say, this experience has taught me that this is an insurance company. They are trying to make money, not trying to help me and my dog out.
Insurer: Pets Plus Us
By: Lisa
Pleased and relieved for our wallets and cats! 😽😼😻😸
Saving money and much happier! My three adult cats have been on Nationwide for many years due to an employment discount, and we just got distributed a fourth from the universe — a six week-old kitten this time. Nationwide has actually been fine for us, but just fine. Customer service is great, but It's pricey for the coverage while not standing out as really having more benefits than others, so I was shopping around. We LOVE that the pet insurance umbrella debuted and is just as pleasant as our auto & renters experience that we've had for about ten years now. They have a 24/7 vet/nurse assistance line which is amazing, a multi-pet discount which is very fair, and a few different options for coverage that I was able to customize for each cat. My lazy senior has the illness-only plan. The other two (both 7) have both accident & illness, and our kitten has the accident & illness PLUS the BestWellness Routine Care reimbursement add-on. We've been easily reimbursed for neutering, vaccines, etc. We'd burned twice by two other orgs for our kitten, Tr*****on and Me***fe. T******** was a mess from day one, so again, we're extra happy with this outcome. Love you, PetsBest. Thank you! - K & A 🐾 Tommy, Maui, Newt, & Oliver
Insurer: Pets Best
By: Kellee
Very happy with MetLife Pet
We purchased what I designed to be "catastrophic" coverage for a young bully breed family member - 2500 ded., 90% unlimited afterward - for a very reasonable price. One ER visit and an allergy diagnosis later, we have exceeded the deductible and are receiving reimbursement. The claims upload process is easy, and our claims have been processed quickly, including a claim for boarding while his Mom was hospitalized and coverage for expensive hydrolyzed prescription food. Any questions/concerns we've had have been resolved by their customer reps, who are available 7 days a week. Getting coverage when our dog was young (7 months) avoided issues with preexisting conditions, as he had none at the time we purchased the policy (as documented in his adoption and wellness care vet notes). And I'm old enough to remember: "Get Met - It Pays" :-)
Insurer: MetLife
By: K
Claims and Refunds
After speaking with many people about different insurances. I found that Pets best, is really the best for the amount of refunds you get back. And for the cost of the plans. I've had nothing but awesome experiences with this company.
Save your money
Classic insurance company Deductible expensive enough to disinsentive you from using insurance unless major claims. Won't cover existing medical conditions but will charge you the same as some one covered for everything. My personal story is my daschound had a back surgery before policy, another one 3 years into the policy which I knew wasn't covered and paid out of pocket, sadly back went out again a couple years later. We decided it wouldn't be fair to put him through another at his age. The first claim I made in 6 years of having a policy was for euthanasia which should be covered.. ...but guess what nope not even that would be approved because of the reason having to do with a back injury. 6 years with only increasing premiums just to get denied for that. Never deal with them again
Insurer: Trupanion Canada
By: Michael
Pets Best Insurance So Helpful
Pets Best has helped me with medical issues when my dog has been in need of both ER visits and regular non emergency visits many times. The claim process has been smooth on most submissions with reimbursements done within 30 days or less. If I have questions and call customer service they are always helpful and understanding. On occasions I have reached out to their vet staff for medical advice and the generous care they give to me is outstanding. The premium costs might seem to pricey but the financial help that comes with those are so well worth it. I can honestly say- without having Pets Best insurance I would have had to refinance my mortgage to pay for my best friend companions medical needs. Thank you Pets Best- you and my dogs veterinarians help me to make her life healthy and safe.
scam
Took my dog for his yearly visit because his vaccines weren’t up-to-date and I couldn’t get him in to doggy daycare. I was about 10 days early without realizing it and I called the insurance company to see if they could cover anything at all since he’s not due for his yearly check up anymore. I have paid over $700 in premiums since his last vet visit in March till this month and they can’t cover a $240 yearly check up. what a scam.
Insurer: Pets Best
By: Stephanie
Pet Insurance is a must for Shar Pei's!
We have 3 dogs insured with Pets Best and we truly couldn't do it without them! Having 3 dogs means anything can happen at anytime and knowing that we have Pets Best behind us, brings us so much peace of mind! We have a 4.5 year old Shar Pei who has struggled with ear infections since he was young, but overall hasn't (thankfully) had many other health problems. While we have always been on the watch for what we thought was the most common Shar Pei Fever symptoms, we thought by 4.5 years old, we may have gotten extra lucky to never experience a fever with him. Unfortunately, out of nowhere, we were proved wrong. After an overnight stay in the vet emergency ICU, a very large bill was waiting for us. Pets Best makes submitting claims SO easy. I simply took screenshots of the bill in my email and prescription information from the pharmacy, and filled out the few questions they ask. Within a few days, I had follow up notifications asking for a bit more information and I was able to easily upload the proper documentation, as well as our follow up vet visit bill. In less than 2 weeks, our claim was filed, updated, reviewed, and closed and we had the money back in our bank account. I received email alerts, as well as notifications from the app on my phone, which made the turnaround time even faster. We are forever grateful to have pet insurance, but also for Pets Best specifically because they make the process so quick and easy! I recommend Pets Best insurance to every single person I possibly can!
Insurer: Pets Best
By: Jillian
Our sweet girl….
Healthy Paws has been awesome. Having an active border collie we got pet insurance when she was 6 months old. It has helped us so much when she developed a rare AC Fistula in her front leg. X-rays, a biopsy, then two years later we had to amputate her front leg. Healthy paws paid the 90% we signed up for within two weeks of the surgery. Never thought having a tripod dog would have gone so smooth. She is now out of pain, happy and hopping around and active again! Thank you healthy paws for NOT making a hard situation even harder.