Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
22,030 total
Other Categories
Excellent customer service
Nationwide, formerly VPI, is worth every penny. This is my second pet that we have used the insurance. More than pays for itself.
Insurer: Nationwide
By: lesley
very good
I have had VPI/Nationwide since Maddie was 4 months old. It has been fair and honest with us, but as she now is 8.7 years old the insurance is getting quite high, per year. I would not drop it totally but may make some changes to the coverage in order to keep it.
Insurer: Nationwide
By: Marge
Happy for the most part
We have had your coverage for our dog and cat for two years and have been happy with the service. What we are not very happy about is the price increase for our dog's plan by almost double! We understand that prices go up, but the amount of this increase seems pretty high!
Insurer: Nationwide
By: Cathy
iPhone app works great
I've only had the insurance a little over a week and already used the wellness plan for a neutering, microchip and heartworm test. They reimbursed me with the exact amounts the plan described, through direct deposit in 3 business days. The Pets Best iPhone app works great. I did everything within the app, I submitted my claim, added my dogs photo and you can update any pet or owner info with it. So far I'm very happy with the insurance.
Insurer: Pets Best
By: Michael
Embrace the no BS insurance
I have the accident, illness plan. I have used it 3 times. It sure helps when you get the vet bills. If you have a dog I highly recommend Embrace. You think you don't need it till you need it.
Insurer: Embrace
By: Robert
so glad we have this.
very easy. so glad we have this. we never had big vet bills with any pet, but now this surgery came up and we were so glad to be able to do it!
Insurer: Trupanion
By: Charlotte
A welcoming gift
It has been a difficult decision to go ahead and get cruciate ligament repair done on our poor dog. Having the support of Pets Best insurance was a helpful factor since his surgery was very expensive. Once I submitted claim, I did stress for few days to see if it would be covered and after only 3 days I received reimbursement. It was such a welcoming gift. Thank you.
Insurer: Pets Best
By: Jenny
It's a joke
Nationwide has been laughable. First off the rates continue to go up and up and up every year. Every time I call to see why it has gone up, the CSR's just say cause the dog is getting older. They put you on hold and repeat the same thing over and over. They say what you want to hear. They are like robots. They will say it will go up every year, but nothing drastic, but it keeps going up and up. By the time your dog gets to be old enough, the rate was DRASTIC! There is no loyalty at all whatsoever. Even if you've been with Nationwide since the dog was 8 weeks old, it will still go up cause the dog is getting older. Joke. Secondly, filing a claim is painful. it takes up to at least 10-14 days to get an answer. It could be the simplest claim and it takes weeks to get an answer. No way it should take this long. When i get a new dog, I will unfortunately be going through someone else. I don't care if your pitch/slogan is that we were the first Pet Insurance company, blah, blah, blah. That sounds good, but so does showing loyalty to your customers. It just isn't there. Since no loyalty is shown, I will take my $100 a month elsewhere. For what you are paying monthly, it's not worth it. I have a high maintenance dog (English Bulldog), and with what you are paying over the life of the dog and the increase in rates every year, you are not getting your money's worth. If the rates state the same or went up every other year or something along those lines, it would make sense. Again, no loyalty is shown. You are just another customer. They punt you'll to the side of the road, and move on.
Insurer: Nationwide
By: Scott
No one should go without pet insurance.
Thankful for pet insurance that is affordable, and benefits my dogs. I have passed on Nationwide pet Insurance info to numerous people.
Insurer: Nationwide
By: Bert