Price Satisfaction

Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.

21,795 total


Verified February 16, 2019

Very impressed with the ease promptness of re -imbursements!

I went into policy knowing they do not do well visits which was fine with me! When my Maggie got really I’ll, she had alternative medicine acupuncture, chiropractic, and other stuff, after she passed I submitted all here sick visit bills from about 2014 to 2018 and they paid over $3000.00 for her illness ! So if you became a pet owner and can’t afford well visits , good dog food and shots this is not the right insurance, but if you need help when they are sick it’s terrific! I’m a firm believer in taking care of your pets but sometimes things can get really bad and expensive, then this is the best policy! I just reviewed Nationwide and many people complain about not getting re-imbursed and if they did the policy jump up significantly, not Trupanion, I highly recommend this company!

Insurer: Trupanion

By: Karen

Useful
February 16, 2019

BEST PET INSURANCE EVER!

I would ABSOLUTELY recommend Nationwide Pet Insurance as the best on the market today! My dogs are covered for illness, injury, and wellness visits, and I get a whopping 90% back on every visit! The only things not covered are food and grooming! The insurance is somewhat pricy (for two Shih Tzus) but, so far, I have gotten a return on my policies and then some for each of the two years I've had it!

Insurer: Nationwide

By: Linda

Useful
February 16, 2019

Gets more expensive every year

Seems like everytime a bill arrives my premiums go up. They have gone up nearly 50% in the last 2 years. My dog is healthy. The forms are also a pain to fill out.

Insurer: Nationwide

By: Bridget

Useful
February 15, 2019

Cost

Processing of claims is easy and fast. The company is actually super at processing! My main complaint is the cost. I thought the original cost was high but it has gone up each and every year. I do understand an increase as a dog gets older.. but this year it went up $600.00. I have not renewed yet because of the over 30% annual increase for the same coverage. Since my dogs vet bills are actually down this year, not sure it's worth it. I understand insurance is for the unforeseen needs but $1800.00 a year is a lot. I love my dog but on a fixed income, not sure it's doable this year.

Insurer: Nationwide

By: Mary

Useful
February 15, 2019

Big mistake

Learn from my mistake! Pet insurance was a complete waste of my money. I spent over $4100 in premiums over nearly 6 years. The one time I submitted a claim it resulted in zero reimbursement. Sure, they "covered" the claim, but little did I know that you have to pay a separate deductible for each individual ailment that your dog has, even when it is one episode of care or one injury. My dog needed 2 lumps removed from his leg and tested for skin cancer (thankfully was negative). It cost about $1300. My deductible was $500. They consider each lump to be a separate condition and so I would need to pay 2 deductibles. Honestly! Let's say your dog gets hit by a car and breaks more than one bone in its leg. You will be charged a separate deductible for each bone, each cut, each individual issue and they will have you paying probably 6 different deductibles. Once you pay $3000 in deductibles you may have reached the cost of the entire ordeal. My money would have been better invested rather than throwing it away on Trupanion premiums. All the companies would work the same and it's only about their financial gain, not taking care of pets. Be careful.

Insurer: Trupanion Canada

By: S

Useful
February 15, 2019

Love Nationwide Pet Insurance but they are so slow to pay

I really do love nationwide pet insurance, it is easy to use and submit claims through the app. However, they do take quite some time to pay out on the claims I submit.

Insurer: Nationwide

By: Chris

Useful
February 15, 2019

Shorter time

Although I was reimbursed for Oscar's last vet visit, I think that it takes way too long. Almost four weeks for my return, in this day and age with electronic methods I feel that 2 weeks is plenty of time to take care of this.

Insurer: Nationwide

By: Anita

Useful
February 15, 2019

Fair, consistent, timely statements and reimbursement checks

I appreciate the option of having health insurance for my dog. It's kind of expensive, but so is my dog, it turns out. I appreciate the peace of mind knowing that I can go ahead and keep her healthy and make sure she has appropriate intervention without frustration and worry about the cost of things.

Insurer: Nationwide

By: Cathy

Useful
February 15, 2019

Pricey, but excellent coverage & customer service

We have had Nationwide Pet Insurance coverage (formally Veterinary Pet Insurance, VPI) for approximately 8 years. We have insured two cats, a domestic medium hair and a Persian. Though they were the same age, the policy for the Persian was always more pricey. During the early years of our policy, reimbursement requests were denied if the fax was not legible. It was easy to mistake "illegible" and "ineligible." We have not had that issue during the past 5 years or so. Reimbursement rates are decent. It would be better if pet insurance worked like human insurance - pay co-pay and receive bill for charges after insurance pays. Instead, we pay the full amount up front and request reimbursement. Fortunately, payments are fairly quick and we have the option to deposit the reimbursement directly into our bank account. Currently, our Persian is 12 years old and I will be surprised if we recoup what we pay for his comprehensive policy. While pricey, the perks of having pet insurance have included peace of mind and access to a 24/7 vet helpline. We have renewed our policy with the same employee since getting our first policies 8 years ago. Overall, customer service has been solid. When our domestic kitty passed away, there was an itty bitty oops after we notified Nationwide of our kitty's passing - they cancelled the wrong pet's policy. The corrected the error right away after we notified them. A few days later, we received a warm note expressing their condolences.

Insurer: Nationwide

By: Cynthia

Useful
February 15, 2019

Pets Best has been very good to us. They respond and pay out quickly. Thank you

I have had great response with Pets Best. I have had insurance on all o my pets for many years. They have seen us through injuries, sickness and loss and have shown care and compassion every time. They have been Great to us. I would strongly recommend insuring your pets with them

Insurer: Pets Best

By: CATHY

Useful

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