Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,440 total
Other Categories
A must have !!
This is great insurance and claims are paid very fast and fair. My only complaint is every year rates continue to go up. I guess that is how all insurance works. Overall very impressed with the customer service and claims departments.
Insurer: Nationwide
By: Tom
Help with vet costs = better care & better life for my pets
Was happily surprised to get nearly all my vet costs covered for Milton's dental work. He's much happier and with the money saved i'm able to provide him better daily care.
Insurer: Nationwide
By: Karen
Nationwide: Impressive Pet Insurance
After having 7 dogs in my life, I decided to obtain pet insurance for dog #8. After 3 months of coverage, I am very impressed with Nationwide's customer service and attention to detail. My biggest question is what happens when renewals come due after the first year. Hopefully, it will be minimal, and Nationwide will continue their great service. So many companies reel you in, and then gouge you after that first year. I am hoping Nationwide will be different.
Insurer: Nationwide
By: Tom
Good service, but didn’t recover as much as expected.
It was good dealing with claim. I did it electronically. I spent $830 out of pocket and received $530 back. It’s a good payback, but I would expect 100% paid back, since it was an emergency visit.
Insurer: Nationwide
By: Stan
Customer service is helpful-not satisfied with the time it takes for claim processing.
I have been happy with the knowledge of the customer service representatives, the user friendly website, and ability to easily navigate through the site to check my dog's claims/information on their profiles efficiently. I am not satisfied with the amount of time it takes to process claims. I can understand that the initial ones may take a little time, however, the immediate follow-up ones shouldn't be a long wait time at all. I am also not exactly thrilled with BOTH of my dogs rates going up pretty significantly after the first year. That was not told to me at the time I was quoted when deciding to chose NATIONWIDE and the only reason why I am keeping the coverage is because I have needed it. I am honestly 50/50 with how I feel about choosing you and can't say that I would recommend the service to friends and family.
Insurer: Nationwide
By: nicole
Don't sign up for PPU
Stay away from PPU , their customer service sucks. They don't know what they are talking about half the time, they tell you the have removed or added things to your account and then months later you find out they actually didn't. They remove discounts from your account after alreafy being told by someone else it was already off. I was told my avcount would be the same until January and I made dure to ask a fee times just to make sure what my payment would be this month and she assured me it would be the same until January, she even went to as someone to make sure. Well now I checked my account today and guess what they took about $10 bucks more from my account without my permission and beingntold exactly what this payment would be. I had a really bad customer service call last time I was talking to them and askef gor a manager , she saif there was none around and she would deal with it. I told her no and she out me on hold and came back 10 minutes later saying she went and removed my discounts as I use to work at vet clinic. I was like so I have been on hold for another 10 minutes on top of all the other times you put me on hold and you didn't even look for a manager for me. She yet again tried to handle the situation herself but its something she can't deal woth because apparently no body knows how to write notes of their conversations with you. I specifically asked for one to call back within two buisness days and they never did. Never in all my life have I been so disappointed with a company before. I am cancelling today and going with trupanion, they are a way better company anyway. ✌
Insurer: Pets Plus Us
By: Alyshia
Well worth it
Well worth it. Affordable peace of mind. It a good feeling to know that you can give your dog the best care and procedures needed without the stress of “how can I afford this”. My dog has used this policy on numerous occasions from ear infections to a surgery and all has been covered 80% after his affordable deductible. I use money I’ve saved for toys and treats
Insurer: Embrace
By: Kathy
I didn't even know there was a customer service or number to call if the pet is having problems.
I've been with the company for quite a few years and never knew there was customer service or a hot line to call if there is a question about the dogs. I have two dogs under the policy and calling tomorrow to see about adding a 12 week kitten. Are there discounts when you have more than one pet? Do the rates change year after year?
Insurer: Nationwide
By: Mary
Able to get the care we needed
I've been with pets best for a year with 3 cats. My cats are wonderfully healthy and I never thought I would ever have to use the insurance.. until my young 5 year old tabby started having health issues. I finally was able to use the insurance and saw how it worked and covered his emergencies. Then one emergency required an expensive surgery. I was confident and trusted pets best and was able to provide life saving surgery for my sweet kitty. I would not have been able to afford his surgery otherwise. I am so very thankful for choosing this insurance.
Insurer: Pets Best
By: Jenna
Able to get the care we needed
I've been with pets best for a year with 3 cats. My cats are wonderfully healthy and I never thought I would ever have to use the insurance.. until my young 5 year old tabby started having health issues. I finally was able to use the insurance and saw how it worked and covered his emergencies. Then one emergency required an expensive surgery. I was confident and trusted pets best and was able to provide life saving surgery for my sweet kitty. I would not have been able to afford his surgery otherwise. I am so very thankful for choosing this insurance.
Insurer: Pets Best
By: Jenna