Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,428 total
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USED TO BE A WONDERFUL COMPANY
I have had multiple pets insured with Pets Best for many years and currently have 4 cats and 1 dog insured. Previously, turnaround time was fairly quick...then it slowed to weeks. Contacting Customer Service used to be a pleasure...it is now a disaster. (Unless you're calling sales; then no wait time whatsoever). No representatives available, referrals to an email address that is non-existent or referral to a "chat" which is inoperative.While I recognize that the current pandemic has affected many companies, that excuse will only work to a point. My 14 -year old cat's premium just went from $1079 annually, with quarterly payments of $269. to $1,605 with $401 quarterly payments (and that's WITH a multi-pet discount!). I emailed and faxed a 7/22/20 claim to a representative named Tamra on 7/24, since my claim of 7/22/20 never received a quick email acknowledgment, as had previously been the custom.Tamra assured me that she would get back to me to let me know that the claim had been received (saying that there were currently "bugs" in Pets Best email system. Thus far....crickets! I have previously recommended this company to anyone asking for a reasonable and responsive pet insurance company. I would never be able to recommend this company again. Since my current pets are either up in age or have developed conditions which would be considered pre-existing, I am stuck with the ridiculous increases and incompetence of a company for which I used to have the highest regard.
Insurer: Pets Best
By: Judith
Outstanding
I have had Embrace pet insurance for many years. Now that my Joey is getting older he has several health issues. The coverage is great, the premium is worth every penny. Joey not only goes to his Veterinarian, he also has a chiropractor 80% is covered each visit. The customer service is wonderful, the agents are caring, helpful and always there to answer any guestions. I am ver pleased with Embrace and would recommend it to anyone who is considering health insurance for there pet. My Joey is worth having this coverage.
Insurer: Embrace
By: Kathryn
It was extremely easy to get a quote
It was extremely easy to get a quote and sign up. The website was easy to navigate. I liked the fact that you can be billed monthly or yearly as well.
Insurer: Spot Canada
By: Amanda
Happy customer
It was simple and we are happy with the plan
Insurer: Trupanion
By: Jennifer
We've always been extremely satisfied with the service and standards of Trupanion!
We've always been extremely satisfied with the service and standards of Trupanion! They are the only company I recommend.
Insurer: Trupanion
By: Louis
It was extremely easy to get a quote
It was extremely easy to get a quote and sign up. The website was easy to navigate. I liked the fact that you can be billed monthly or yearly as well.
Insurer: Spot
By: Amanda
Good coverage in specs but they haven’t paid a dime so far on 5 covered claims
Pets Best appeared to me to have the best coverage at 90%, unlimited, $500 deductible, and with Pro plan covered regular visits. However, I have submitted 5 claims (claim process is automated and works well from a smartphone). All covered/approved within a couple of weeks During covid. So far Pets Best hasn’t paid a dime because it either went against my deductible or against co-insurance. I’m disappointed and feel it’s like regular health insurance which doesn’t cover the bills. My pet hasn’t had a large problem yet though, so maybe they’re better on catastrophic care situations.
Insurer: Pets Best
By: Julie
Pets Worst
Pets Best - needs to rename itself to Pet's Worst - our motto is do everything imaginable to not pay a claim. And in the unlikelihood we have to pay a claim, make sure its about $0.10 on the $1.00 of the actual bill and pay it on a 30 day+ schedule. Absolutely the worst experience/biggest scam I've ever dealt with in my lifetime!! Completely wasted 6 mos of paying a premium to this scam of a company after submitting two legitimate medical bills - where they found every possible reason not to pay or a fraction of the actual cost of the medication. Save your money and find a different Pet insurance company or you'll end-up writing a review like me after submitting a few claims!!
Insurer: Pets Best
By: Peter
Bella’s visit to the hospital
Bella has always been very healthy. I am very careful with her to be sure she gets the best care, food, and medical attention. Having pet insurance through Nationwide has been a big help to me in keeping her in tip top shape. She went through a sudden viral type illness where she couldn’t keep her food down, so I took her to the hospital. They did tests and kept her overnight to be sure she was able to keep her food down, and returned her to me in much better shape the next day. She is back to her usual healthy self, and feeling much better, which makes me happy!
Insurer: PetPartners
By: Sharon