Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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If only MY health insurance were so easy
Filing the claims was so easy, the response so timely, and the checks in my hand about a week after I filed. Thank you so much!
Insurer: Trupanion
By: Anne
Quick and Easy
Easy. Quick turnaround time.
Insurer: Trupanion
By: Sheri
Very Satisfied Customer
All three of my cats are insured thru Trupanion with two of them needing long term care. Every time a claim is submitted on my behalf, everything is taken care of quickly. I have not had any issues. Trupanion has made dealing with my cats health issues easier.
Insurer: Trupanion Canada
By: Jillian
It was fast and quick.
It was fast and quick.
Insurer: Trupanion Canada
By: Melissa
very fast claim settelment
I turned in a claim and a week later received payment,
Insurer: Nationwide
By: Billie
very good
I appreciated I got reimbursed promptly most of the pay for wellness/physical fee for Hiccup.
Insurer: Nationwide
By: Sakiko
Check
I was surprised how quick it was to receive a check from your company.
Insurer: Nationwide
By: Mariko
Love the direct deposit of claim reimbursement
Love the option for claim reimbursement directly to my account. No more waiting for a check in the mail. Sondra
Insurer: Nationwide
By: Sondra
Awesome!
I called the Nationwide pet line to ask about what to do when I came home and found my cat wheezing. They directed me to seek care, and we did. I filed the claim from the emergency vet visit the next day and received a prompt response and quick turn around time on payment within a week. What a relief to know that I can get the care I need for my pet without worrying about cost hindering what I am able to authorize for her care. Thank you Nationwide!
Insurer: Nationwide
By: Julie
Vet Helpline was excellent in giving recommendations when I felt helpless.
I decided to call the 24/7 Vet Helpline because I felt helpless around 9 pm on a Saturday when my vet was closed. I knew the only option was to go to the emergency room if things were bad. Obviously I was on the fence about bringing her to the emergency vet because I was unsure how serious the injury was. There were no visible signs of an injury, but you could tell there was discomfort. After consulting with the helpline, they recommended going after reviewing all the symptoms and that waiting could cause more harm. Additionally, it would give me a sense of relief. Knowing that I had insurance definitely motivated me to go to the ER or I might have waited until the vet opened on Monday stressed out. I was reimbursed within two weeks which was fast for Nationwide. Normally, they can take 3-4 weeks.
Insurer: Nationwide
By: Esteban