Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Excellent customer service!
My dog was diagnosed with Lymphoma. Thankfully Trupanion covered 90% of the cost for chemotherapy and I was able to get the best care available for my dog. Trupanion paid the vet bill right at the vet's office and I only had to pay the difference.
Insurer: Trupanion
By: Teresa
Best Pet Insurance!
Easy to file a claim and very quick response and payment.
Insurer: Trupanion
By: Julie
Thanks!
Filing the claim was relatively easy after I realized you don't use the downloaded claim to file electronically, you click on the link. Maybe I missed it but, I didn't see the internet link, to file online, on the website.
Insurer: Nationwide
By: John
Friendly, helpful staff. Quick turn around on claims.
Again, friendly and helpful customer service. Love being able to receive my refund via direct deposit. That is the best!!
Insurer: Nationwide
By: Karen
Awesome
Claim filing is easy and payment is quick.
Insurer: Trupanion
By: Debra
Nationwide has been there for me and my pet through so many health issues .. I mean my last two pets ... really wonderful servic
Since signing up with Nationwide, it's a feeling of comfort and ease in getting reimbursed in a timely fashion which I so appreciate. I started out with a nominal fee and increased it each year which gives me so much better coverage now ... and the simple act of faxing the bill/invoice from my vet and being able to track on line that it was rec'd., and then what the reimbursement will be and when it will be mailed out is invaluable. I recommend Nationwide to all my petparent friends and they are very happy to join the Nationwide Pet Insurance family as I like to think of you. Thank you...
Insurer: Nationwide
By: Gail
Quick and easy reimbursements!
We have had Nationwide for almost 3 years now and the claim submission process is extremely smooth and simple! We recently had to submit 2 claims and the reimbursement was back to me within 5 business days! Anytime I have ever had questions regarding our plan the customer service team was also very knowledgeable and super helpful. I am always recommending Nationwide Pet insurance to family and friends.
Insurer: Nationwide
By: Erin
Fast, efficient service
Nationwide Pet Insurance has been a great investment. We will never have a pet again without it. Fast, efficient service. We have had some claims paid within a week. I love the app for filling claims & the direct deposit.
Insurer: Nationwide
By: Audra
Grateful to have coverage!
Particularly like the direct deposit into my account.
Insurer: Nationwide
By: Mari
Quick and easy claims
I uploaded my first claim, and it was super easy! After only a few days, I received my payment from Nationwide electronically.
Insurer: Nationwide
By: Holly