Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Great job. Keep up the good work!
I am very pleased with Trupanion's service. Their staff are very professional and considerate. Their payments are very punctual. I recommend it to all my friends.
Insurer: Trupanion Canada
By: Judy
My years of experience with Trupanion.
Processed quickly and my portion refunded promptly.
Insurer: Trupanion
By: Bill
Doberman and gloves
Very quick, efficient. I am still waiting for the second invoice to be paid though.
Insurer: Trupanion
By: Leslie
I love Trupanion.
Fast easy claim to reimbursement time. I love this insurance plan for Brady my Boston terrier. I have had the best experience since I started Brady on this plan over 4 years years ago. It's affordable and covers his allergy medication and much more. I have recommended this to all my family and friends. Many have also chosen trupanion as their pet insurance. Excellent Customer service too.
Insurer: Trupanion
By: Joanne
Monthly Claims
My monthly claims or work up very quickly and pay directly to my bank account, I really appreciate that.
Insurer: Trupanion
By: Pamela
Excellent Service
Excellent service, payment was very quick
Insurer: Trupanion Canada
By: Lynne
Fantastic
It's super fast and our vet direct bills and it's done within minutes
Insurer: Trupanion Canada
By: Jan
Avoid at all costs
Awful. Save your money and go elsewhere. Will have long wait times, I had to wait over a month to hear back on my claim.
Insurer: Pets Best
By: Nick
Great Service!
Excellent service as always! Great company! I have been a customer for many years - always efficient and accurate service - no problems with claims ever!
Insurer: Trupanion Canada
By: Lorrie