Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Very quick to respond and reimburse.
Very quick to respond and reimburse. Never have had any issues.
Insurer: Trupanion
By: Mara
Ease of Service!
Ease of submitting claim, friendly customer service and fast response. Also, just received my refund. Thanks
Insurer: Trupanion
By: Juleah
Lori
Excellent service! Extremely fast payment!
Insurer: Trupanion
By: Lori
Submitting the claim was easy and payment was prompt.
Submitting the claim was easy and payment was prompt.
Insurer: Trupanion
By: Andy
Very helpful and eased my worries about being behind on payment during Covid 19.
Very helpful and eased my worries about being behind on payment during Covid 19. He said they were not canceling policy in Ca at this time
Insurer: Trupanion
By: Jessica
Always helpful and knowledge on the phone when I've called about my shipment.
Always helpful and knowledge on the phone when I've called about my shipment. No problem changing my address or payment method
Insurer: Trupanion
By: Nancy
12 years and counting with Trupanion
Trupanion as been our pet insurer for 12 years. I have been completely satisfied with the service. I have never had an issue with a claim. The claims are processed in a day or two, with reimbursement directly in to our bank account. I wish my personal health insurance was as efficient!
Insurer: Trupanion
By: Nan
As usual fast and efficient processing.
As usual, fast and efficient processing. Zero Hassle
Insurer: Trupanion Canada
By: Carolyn