Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,029 total
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Reimbursement is fast and easy !
Being able to take a photo of your vet receipt and submit a claim with your phone is so convenient. It takes me a minute to submit my fur baby’s claims and I get reimbursed within a week straight into my bank account. Getting this coverage has been the best decision I could of made for my senior dog Maggie.
Insurer: Nationwide
By: Ashley
Great Improvement in Service
We've had Pet Insurance on our canine family member since she came to us more than 4 years ago. Nationwide's customer service has improved a lot since we began as customers. The claims process is much easier using the app and paying claims has gotten so much quicker. If payment was made within 30 days when we started, it was a surprise. Our last claim took about 10 days until payment was received. The one issue surrounds using a third party, Chase, to facilitate payments. Including that company adds a couple of days to the process.
Insurer: Nationwide
By: William
Easy , Peezy
Visited our vet for the routine checkup and some diminished activity at the end of his walks. Good follow up and rapid claim submission and payment.
Insurer: Nationwide
By: William
There were no issues with whether or not the claim was covered and it was paid promptly.
Nationwide was easy to work with and there were no questions as to whether or not the claim would be covered. We received the payment for the claim very quickly.
Insurer: Nationwide
By: Anthony
Glad I went went with Nationwide for my dogs!
First off, the process of signing my dogs up for insurance went smoothly, and secondly, the Nationwide customer support on the phone is great. I also like being able to submit claims online and then receiving payment via direct deposit.
Insurer: Nationwide
By: Paula
Trupanion is the BEST!
As always, Trupanion paid the claim quickly on our dog's on - going condition. Trupanion made this whole treatment process manageable and let me care for our dog instead of worrying about paying for his treatment.
Insurer: Trupanion
By: Sharon
Peace of Mind
The kennel where we bought our puppy recommended Trupanion. Our Veterinarian recommendedTrupanion! When I called Trupanion I was met with a friendly knowledgeable person who was patient and thorough with his facts and presentation! Great service at a great price for our new puppy and It gave me peace of mind!??
Insurer: Trupanion
By: Sandra
Tremendous Help!
The process was very timely and the preauthorization was a HUGE help as it would have been a very large bill for me to pay in advance. Thanks for working with me so quickly and professionally!
Insurer: Trupanion
By: Andrea
A great experience.
It was quick and efficient.
Insurer: Trupanion Canada
By: Joy
This is why we got pet insurance
We had debated getting pet insurance in advance of picking up our new mini Poodle puppy Nellie. After much research and weighing the pros and cons, we selected Healthy Paws. When she was 11 1/2 weeks old, she broke one of her rear legs which required surgery to set it. The surgery was an absolute success, but the over $4,000 cost was a shock. I submitted our claim not really knowing what to expect. Within a couple of days I was notified that they needed our pup’s full medical history and notified again two days later that they’d received it. 10 days later I received an email telling us the claim had been accepted and we’d be receiving a check shortly. Nellie has recovered beautifully and our experience with Healthy Paws couldn’t have been better. Thank you!
Insurer: Healthy Paws
By: Mark