Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Great company to do business with!!
Nationwide Pet Insurance is a great company to do business. Quick on payments, and very reasonable on insurance fees!!
Insurer: Nationwide
By: Michael
#1.
#1. You have direct pay with both Pet Care East & Animal Care Center. I had two critically ill dogs during COVID lock down. very fast turn around with reponse to invoice. #2. For vets and services that don't do direct pay, you have easy Online, scan & drop in claim box. You direct pay into my checking account very quickly along with emailing me the invoice. #3. We pick deductible per incidence NOT per year. #4. Unlimited lifetime coverage #5. You can choose to have extra coverage like rehab, chiro acupunture & pay more or NOT. #6. Direct monthly bill out of my checking account. #7. All employees are very nice and informative on the phone. She explained why the huge increase, due to your breed in your area, not on my dogs being sick. It is a group increase NOT someone singles out. You can raise your deductible, you just have to pay the remaining amount for that incident. #8 Need to read policy, very clear you do NOT pay any consult or exam fees. Be aware some University hospitals do not break down their charges but charge one lump consultation fee. So glad both my dogs are alive due to the incredible health care they have gotten from specialist, including Oncologist, radiation Oncologist, neurologist, dermatologist, chemotherapy, radiation (coming), brain MRI, spinal tap, biopsy's, and pathologies. The list goes on of all the amazing tests & Dr.s that made it possible for me to have both dogs right now. Typed on phone sorry typos
Insurer: Trupanion
By: Sarah
Billing has been an issue every month.
Billing has been an issue every month. My credit card gets denied for no reason and I get a letter saying my policy is being cancelled. The problem is on your end not mine.
Insurer: Trupanion
By: Nancy
VERY GOOD PROGRAM---BUT DON'T LIKE ANNUAL PRICE JUMP---AVERAGE SHOULD BE BUILT INTO ORIGINAL PRICE---WITH PRICE FIXED
VERY GOOD PROGRAM---BUT DON'T LIKE ANNUAL PRICE JUMP---AVERAGE SHOULD BE BUILT INTO ORIGINAL PRICE---WITH PRICE FIXED
Insurer: Trupanion
By: Willard
Excellent coverage for diagnosis, lab and meds for urinary tract infection
Prompt payment and no denial of any item submitted. Very satisfied.
Insurer: Nationwide
By: Arden
How to file a claim
I took a photo of vet. bill and forwarded to trupanion, waited a few days and bingo!! money in my bank account. It was that easy!
Insurer: Trupanion
By: Linda
Beau's Mom
My German Shepherd puppy has multiple medical problems. Trupanion has been so perfect to work with. Ongoing problems are paid at 90% after the lifetime deductible is met. My Beau visits the vet specialist often. Claims are so easy to submit. Download and submit claims in minutes. Claims are paid within days straight into my bank account. Great experience. So glad I listened to the vet tech that recommended I enroll him with Trupanion.
Insurer: Trupanion
By: Kay
A real life saver.
Your continued timely and accurate payment responses in conjunction with the Kitsap Veterinary Hospital Services for my dog, Miles, is greatly appreciated. A real life saver. Thanks so much. Linda
Insurer: Trupanion
By: Linda
Handled everything!
Once I told the vet I had trupanion they handled everything in my time of panic and stress worrying about paying for this nightmare didn't even cross my mind they handled it all and quickly I only had to pay a small amount (compared to the entire surgery cost) and was able to put my time into focusing on my pup who now is healthy and recovering!
Insurer: Trupanion
By: Chelsea