Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,029 total
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Efficient, easy process of submitting a claim!
I submitted a claim to Healthy Paws for double Cherry eye surgery that my pup, Cluny Brown had. I submitted the claim and a couple of weeks later the claim was approved. Days later, the money was direct deposited into my account. We received the full amount we were expecting. It was such an easy process.
Insurer: Healthy Paws
By: Heather
Always Quick and easy!
Always quick to payout. Always recommend to pet owners looking for insurance for their fur babies.
Insurer: Trupanion
By:
Quick and easy claims service
Easy claims service through their app. Just take a picture of your receipt and send it. Takes minutes. Claims paid to your checking account. No paperwork or stamps necessary.
Insurer: Trupanion
By:
Glitchy process
I chose the new deductible we wanted on the website, it sent me documents with the incorrect one, had to call and fix it. Was frustrated with a $35 fee (allegedly to create an account?) which is absurd when we already had the account set up from our cat's shelter trial.
Insurer: Trupanion
By:
Easy claims process
It was so nice to have my vet office file the claim. The claim process is quick & my check arrives before my visa bill does.
Insurer: Trupanion
By:
Trupanion has been amazing for all the service.
Trupanion has been amazing for all the service. Payments to providers and to myself have been promete and done with ease. Great company and super kind amd friendly staff..
Insurer: Trupanion
By:
What a breeze!
As with previous claims, the filing and payment process is just great. The claim forms are simple to fill out. Submission of invoice copies with the claim form is clear, the steps are easy to follow. Email notifications of the process as it goes through each stage are helpful. If a question arises, customer service reps are skilled at giving a complete, understandable answer in a very reasonable amount of time.
Insurer: Trupanion
By: Patricia
Great digital experience, super easy to join
Easy to sign up.
Insurer: Trupanion
By:
New customer!
Was easy and clearly described.
Insurer: Trupanion
By:
Trupanion is everything that you could want in a pet insurer and more.
My 8-year-old German Shorthair Pointer rescue had a total hip replacement. Hip Replacement is a big deal. I procrastinated and did not submit my claim until one week after the procedure. I was exhausted and I just was not ready to deal with 'an insurance company'. Trupanion was AMAZING. It was easy to submit the claim online. I also talk with a representative from the company. The whole thing took less than five minutes and could not have been easier. I paid my initial vet fees upfront. Trupanion mailed me checks in less than a week of submitting my claim. I will forever sing their praises. On a scale of 1 to 10 - Trupanion was a 100!!!
Insurer: Trupanion
By: Kristal