Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Piece of cake
The process was quite simple and quick. Thanks
Insurer: Trupanion
By: Allyn
The website doesn't show any approximations of pricing besides saying there are many different options.
The website doesn't show any approximations of pricing besides saying there are many different options. When I called in and talked to Mikaila she was great at answering my questions, but she said she'd email me different types of policies so I could grasp how much monthly payments would be for what I'm looking for and I never received the email. The insurance seems like it would be a good option but I already had an amazing experience talking to someone from another insurance company that went out of his way for me and with another company I could actually get a solid quote.
Insurer: Trupanion
By: Sarah
Brandi Insurance
Excellent interface and quick response
Insurer: Trupanion
By: JON
Trupanion experience
Invoices, medical notes and documents were easily uploaded to Trupanion's portal. I pay a very high premium for Nelson's insurance, I was amazed at how items were not covered.
Insurer: Trupanion
By: Eve
Satisfied customer
Smooth and fair process.
Insurer: Trupanion
By: Cindy
Great experience
So easy to file a claim...and within days were paid. Very comforting.
Insurer: Trupanion
By: Dick
Best insurance ever
Trupanion makes going to vet easy for me and my dogs. They take off money right away so I pay less to the vet
Insurer: Trupanion Canada
By: Lorraine
I recommend Trupanion highly !
Online claims really easy and funds direct deposited in my account within the week. I recommend Trupanion to friends all the time.
Insurer: Trupanion
By: Charlene
Trupanion Direct Pay is Awesome!
Quick and easy. Having the claim paid at checkout is amazing! It took 10 seconds!
Insurer: Trupanion
By: Michael
Poky but easy
I switched to PetsBest from Figo because of a big premium increase. I submitted my first claim recently and have had a good experience. There was no questioning of the claim and the reimbursement I felt I was due came through with no problem. Like many companies, PetsBest is currently working with pandemic issues, so the payment took longer than I'd anticipated, but they contacted me to let me know why there was a delay and that my claim was being processed. So far, I'm very happy!
Insurer: Pets Best
By: Nancy