Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,029 total
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strong recommend - caring representatives and great coverage
because it was quick and easy and the rep was caring and showed an interest in my dog and took the time to run the numbers with me to find a monthly rate I can afford giving my current post-covid financial situation
Insurer: Trupanion Canada
By:
Easy submission process.
Easy submission process. Prompt reimbursement.
Insurer: Trupanion
By:
Smooth Sailing
Everything was very smooth! Trupanion saved me approximately $250.00!
Insurer: Trupanion
By:
Easy to sign up
I have had very little experience with Trupanion so far. It was very easy to sign up.
Insurer: Trupanion Canada
By:
Quick Processing
It was so easy to submit my claim and I received my cheque quickly.
Insurer: Trupanion Canada
By:
Never have had a problem with Trupanion they’ve always been very helpful an claims are so easy to make also I’m on a small income so it extremely helps that i only have to pay my portion and Trupanion takes the stress off by dealing with the rest.
Never have had a problem with Trupanion , they’ve always been very helpful an claims are so easy to make also I’m on a small income so it extremely helps that i only have to pay my portion and Trupanion takes the stress off by dealing with the rest. Thanks Trupanion you guys are awesome
Insurer: Trupanion Canada
By:
Wow
Sign up was easy and fast. Couldn’t ask for more!
Insurer: Trupanion Canada
By:
Fast, easy and efficient
Very easy claims process, fast and efficient!
Insurer: Trupanion Canada
By:
CLAIMS MADE EASY
I have had Healthy Paws insurance for both of my dogs for several months. One of my dogs began showing symptoms of gastric illness. I immediately took her to the vet and she began diagnostic testing. I submitted my first claim and it took about 30 days for reimbursement, since it was the first claim and my vet exists in hard copy. Once HP received the records, they paid the claim, minus my deductible and copay, within a few days. After the first claim, HP paid each subsequent claim within a few hours after submittal. They even emailed me 10 days after the last visit to check on my girl. Amazing! Based on the excellent customer service and trust they built, I decided to adopt two more dogs, knowing that the unexpected costs of illness and accidents will be covered after I enroll them. One other note: I compared many different plans before selecting HP. It offered the most benefits for the most competitive price.
Insurer: Healthy Paws
By: Melissa