Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,029 total
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Online sign up is easy.....when it's working.
Most of the signing up on the website went well, it was easy, but the end of it didn't work. It just kept 'loading'. So I ended up having to call and finish the sign up.
Insurer: Trupanion Canada
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Easy to use app and great reimbursement
Easy to submit pictures, 90% was reimbursed within a week!
Insurer: Trupanion
By:
S. Tieuli
Excellent experience. The one improvement I would make is for insurance to pay provider up front.
Insurer: Trupanion
By:
Good policy options, signup process just a little confusing
It was relatively easy. However, I wasn't sure at first whether or not I had signed up. I thought I had but then got another email asking me to sign up. Turns out the first time had worked. It was a little confusing, however, to get multiple emails to sign up.
Insurer: Trupanion
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Easy online sign up!
Easy to sign up without having to call in
Insurer: Trupanion Canada
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'Best pet insurance going.
Never any hassle when I request a refund for prescription charges. Always fast efficient service. Couldn’t be any happier with this insurance company. They truly care.
Insurer: Trupanion Canada
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Great customer service.
Great customer service. Answered my questions efficiently. I was able to submit my claim online and received payment soon afterwards.
Insurer: Trupanion
By:
Glad I had it.
This was the first time I submitted a claim and I am amazed at the speed in which it was processed. Claim was approved and paid within 2 days. Faster than my own health insurance ever did. Vet bills can be very costly so having this insurance is a good idea for any pet owner.
Insurer: Trupanion
By:
Excellent, Easy Claims
Highly recommend Pet's Best! They're very transparent with their claims, and keep me posted throughout the claims process. It's super easy to submit claims (I've submitted multiple for my 2 dogs) and have had no issues with payment. I preciously had a different company with a different dog--and they paid very little and made me submit a ridiculous amount of paperwork. I wound up cancelling because it cost more than they paid. NOT the case with Pet's Best!! They've made pet ownership more affordable!! Highly recommend!
Insurer: Pets Best
By: Lea
Never an issue with Trupanion
I have had Trupanion for approximately 12 years. My Maggie has had CHF since she was 9 and Trupanion has saved us so much money on emergency visits and medications. They make it so easy to file our monthly claims.
Insurer: Trupanion
By: Angela