Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
Other Categories
Providing great customer service!
Received an email with claim information right away and refund sent quickly.
Insurer: Trupanion Canada
By:
Best Pet Insurance Ever !!!
The process is very efficient. Love it. THANKS.
Insurer: Trupanion
By:
Customer satisfaction Perfection
Nothing but perfection. Call for info, online claim, email verification. Check in mail and received within a week.
Insurer: Trupanion
By:
Fast and Easy
Within two weeks of filing my claim the amount covered by my policy was deposited in my bank account. Was not asked to submit any additional paperwork after first submitting my claim.
Insurer: Trupanion
By:
Great coverage, good end result.
Only complaint is had to send invoices 3 times which delayed payment
Insurer: Trupanion
By:
Highly Recommend Trupanion
Very easy claim process and prompt payment. Thanks!
Insurer: Trupanion
By:
Payment Options Dictated By Trupanion
I wasn’t given any options for payment other than credit card or debit. That was my first experience and I must say I almost didn’t sign up. The customer should have the option of choosing how to pay for the service in my opinion, not have it dictated. I know of no other insurance company that conducts business in that way.
Insurer: Trupanion
By:
Thanks Trupanion
Speedy reply and refund check. Thanks.
Insurer: Trupanion
By:
Trupanion. The best. Period.
Always so fast! Such a great experience every time. Last summer my pup had a splenectomy and dual mass removal. I had multiple invoices leading up to it and then the biggest invoice was around $5200! Since I had met my deductible for the condition leading up to this, Trupanion paid 90% and I paid 10%. I continue to hear friends talk about their bad experiences with other pet medical insurance companies, it's too bad they didn't get Trupanion. Insure your pets! Do it early! Before they have pre-existing conditions! Thanks Trupanion!
Insurer: Trupanion
By:
Two rescued dogs with medical issues.
Submission of Claims ( Scanned Copies of Veterinarian Invoices, and Medication Vendor Invoices) are "Drag & Dropped " into the online Trupanion Claim Form. Response from Trupanion indicating receipt of Claim is almost in real-time. Evaluation by Trupanion of the Claim and response is very quick. Rebates of 90% of the cost of medications after $500.00 deductible is by check or online transfer. Easy process, quick and accurate. Averaging $5000.00 /year medical bills with Trupanion reimbursing thousands of dollars.
Insurer: Trupanion
By: