Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Easy to sign up
At this point, I am just signed up, so can't speak to what happens when you put a claim in, but the sign in process was easy and the payment/coverage options were laid out clearly.
Insurer: Trupanion Canada
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Dependable and reliable service!
Claim was assessed and process quickly for pre-existing condition. So great to have it go through while paying at vet instead of waiting for refund. But responses if efficient either way!
Insurer: Trupanion Canada
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Promptness makes Purr-fect!
I was grateful to receive Trupanion’s contribution promptly this time around.
Insurer: Trupanion Canada
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Always easy and fast paying thankyou
Always easy and fast paying, thankyou
Insurer: Trupanion
By:
Attentive Service
Quick and easy. Thanks, Trupanion.
Insurer: Trupanion
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Ease of sign up
Ease of sign up once plan selection completed
Insurer: Trupanion Canada
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Very quick responses.
Very quick responses. Not too happy I have to make payments when not in Canada therefore can’t use the insurance but don’t want to pay high premiums when I restart.
Insurer: Trupanion Canada
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Great insurance for pets.
Easy claim submission, very fast payment, great pet insurance company.
Insurer: Trupanion
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Not great yet, but hopefully they will correct.
I had gotten the recommendation from my vet. I came home went online and got a quote, did not sign up at that time. Hours later got a message saying that since I had just brought my new puppy to the vet you would waive 30 day waiting period. Followed link in email, kept going to previous quote. After I signed up, got email saying I had a 30 day waiting period. I continued to receive emails telling me that I was eligible for waiving the 30 day waiting period but I had to sign up soon. I had already signed up, but the link from the email would only send me back to original quote. HAD TO CALL to find out why the offer wasn't honored. I was told that I would receive a new policy showing that the 30 days was waived. I have NOT received a copy of the new policy yet. My Policy # is TU0003787583. And as I said, I have yet to recieve the offer I was told I was eligible for. I can't give it a better rating due to it not honoring the offer.
Insurer: Trupanion
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