Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Breach of contract
My policy specifically stated in two different locations that I could pay annually to avoid the monthly service fees. However, when I called, I was told that they see that option in my contract but they cannot accept annual payments. If they can’t comply with contract terms for something as simple as payment. I cannot trust they will comply with other terms. Now they are trying to short my refund.
Insurer: Pumpkin
By: Kim
Her kindness and understanding for the reason of my call--a credit card # which was taken and thus my delay in payment to your co.
Her kindness and understanding for the reason of my call--a credit card # which was taken and thus my delay in payment to your co.
Insurer: Trupanion
By:
I called the correct day to get the payment card changed & went through right away
I called the correct day to get the payment card changed & went through right away
Insurer: Trupanion
By:
Devoted Customer
I haven’t had to use our insurance for Bailey in a long time, so I wasn’t sure what to expect after such a long time. The experience was so easy!!!! Just submitting the invoice makes things painless! And my reimbursement for covered costs was in my checking account within 10 days! I was stunned. I will never switch companies!
Insurer: Trupanion
By:
SJ and Katy
Trupanion makes it easy and simple to submit a claim and as always, fast and friendly service.
Insurer: Trupanion
By:
My Corgi gives Healthy Paws 5-stars
I signed up for Healthy Paws the day I brought my Corgi puppy home - 9 years later I count my blessings I signed up for pet insurance. Healthy Paws has saved me thousands of dollars - from ACL tears, to a burst disc, upset tummies and eye scratches. While the monthly cost can sometimes be a burden, knowing I don't have to make a decision on his health based on finances makes it worth it. After submitting the claim, they always reimburse me very quickly!
Insurer: Healthy Paws
By: Natalie
Easy to sign up
At this point, I am just signed up, so can't speak to what happens when you put a claim in, but the sign in process was easy and the payment/coverage options were laid out clearly.
Insurer: Trupanion Canada
By:
Dependable and reliable service!
Claim was assessed and process quickly for pre-existing condition. So great to have it go through while paying at vet instead of waiting for refund. But responses if efficient either way!
Insurer: Trupanion Canada
By:
Promptness makes Purr-fect!
I was grateful to receive Trupanion’s contribution promptly this time around.
Insurer: Trupanion Canada
By: