Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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My credit card had been used fraudulently so I had to cancel it and get a new card.
My credit card had been used fraudulently so I had to cancel it and get a new card. This has been embarrassing to contact merchants who charge my monthly payments to. He was very understanding of my problem and Quick to help me correct it.
Insurer: Trupanion
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Great experience with Trupanion
Prompt preapproval of surgery and prompt payment
Insurer: Trupanion
By:
Trupanion is dependable
Timely response. Paid 90% as promised. Reliable
Insurer: Trupanion
By:
Y’all are quick to respond it’s all very easy and the monies in the bank Getting this insurance for Maggie was one of the best decisions I ever made.
Y’all are quick to respond it’s all very easy and the monies in the bank, Getting this insurance for Maggie was one of the best decisions I ever made.
Insurer: Trupanion
By:
Fast service!
I used the app and it was very easy to use. I didn’t need a scanner for my document as the camera on my phone worked great. Also very fast with the refund.
Insurer: Trupanion Canada
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Annual rate increases of 10% every year
This claim process was fairly simple and straightforward and well handled by your folks, but I am still highly concerned with how my rates increase by 10% every year. Each year on our renewal anniversary, just like clockwork, the rates rise by 10% and consequently they have tripled since we started with this program. I have spoken with your client services folks and they always provide me with the same justification for the increases.
Insurer: Trupanion Canada
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I bought pet insurance for my new puppy and added the puppy wellness package to cover him from the start.
He has visited the vet twice for his shots and wellness check. I’m glad I have Pumpkin because it coved both visits. The claim was easy to submit online. They were very responsive and approved my claim within 24 hours. I love that I can either direct deposit or retrieve the check online. It makes taking care of my pup very quick and very easy.
Insurer: Pumpkin
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Always Paws -itive!
Fast, easy transaction. Always prompt, no questions asked. Thank you!
Insurer: Trupanion
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Seamless billing
Every time I have had to use my pet insurance it has been a seamless experience with direst billing thru my vet. I highly recommend trupanion to my friends
Insurer: Trupanion Canada
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